Radonis C. Harrell-Flowers
San Francisco,CA
Overview
14
14
years of professional experience
Work History
Field Operations Specialist
Flock Safety
05.2022 - 04.2025
- Coordination of field technicians across California region through scheduling, placement, and training processes.
- Liaison for cross-functional departments (permitting, support, project & account management teams) to develop strategies for improving field operations and overall performance efficiency
- Contributed to the development of standard field operation procedures by improving pre-existing workflow optimization tasks
- Analyzation of multiple database systems to ensure quality deliverables for both HOA, Law Enforcement, and Commercial accounts
- Assisted toward increase of regional productivity while reducing costs for field and vendor service budgets
Dispatch Operations Associate
Chariot Transit
08.2018 - 03.2019
- Monitored all route information and driver activity to support rider needs
- Provided instruction as required by company protocols in the event of emergency or service issues
- Aided in analysis and quality of operating performance for Chariot software systems
- Acted as primary liaison for engineering, support, and management teams regarding real-time service feedback
- Identified and reported field performance concerns for multiple operation markets
Dispatcher
RLM Executive
10.2014 - 08.2018
- Dispatching/scheduling of daily transportation bookings for company chauffeurs
- Input of incoming reservations provided by clients, concierges, and online bookings into dispatch software
- High volume service and customer support through phone & email communications
- Extensive analysis of flight, weather, and local traffic conditions to help aid with daily logistics
Operations Specialist
Outbox, Inc.
08.2011 - 07.2014
- Digitally processed daily mail intake for customer retrieval on Outbox's mobile and OS application
- New customer onboarding, driver routing management, and customer support
- Occasional route delivery and pickup
- Quality assurance of all digitally processed documents prior to customer delivery
Education
Music Production & Audio Engineering
Pyramind Studios
San Francisco, CAGame Programming
The Art Institute of San Francisco
San Francisco, CASkills
- Extensive operations and customer service experience
- Efficiency in most PC/Mac and mobile applications but not limited to: MS Office, Google Suite, Adobe Suite, Slack, Zendesk, Jira, Asana, Samsara, Salesforce CRM (Field Service Management, GANTT), Okta
- Beginner level of Spanish language proficiency
References
Nick Lapham-Operations Manager (nick.lapham@flocksafety.com)
Courtney Remillard-Field Operations Supervisor (Flock Safety)
Timeline
Field Operations Specialist
Flock Safety
05.2022 - 04.2025
Dispatch Operations Associate
Chariot Transit
08.2018 - 03.2019
Dispatcher
RLM Executive
10.2014 - 08.2018
Operations Specialist
Outbox, Inc.
08.2011 - 07.2014
Music Production & Audio Engineering
Pyramind Studios
Game Programming
The Art Institute of San Francisco
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