Rae Ann Lorentz
Bay City,MI
Summary
Dedicated with experience in providing compassionate care to enhance patient well-being in home settings. Proven ability to ensure comfort and safety through effective communication and caregiving techniques. Skilled in assisting with daily living activities while maintaining a supportive environment that fosters independence and dignity. Committed to continuous professional growth and delivering high-quality care that meets the unique needs of each patient.
Overview
24
24
years of professional experience
Work History
Home Health Aide
Bay Arenac Behavioral Health
06.2009 - 03.2025
- Provided compassionate personal care to enhance client comfort and well-being.
- Organized and maintained accurate documentation of client progress and needs.
- Developed strong relationships with clients, fostering trust and effective communication.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress daily.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported client for personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Constructed cognitively stimulating activities.
- Researched and recommended community resources to meet clients' needs.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Collaborated with healthcare professionals to develop individualized care plans.
- Administered medications and changed wound dressings as needed
- Provided companionship and emotional support
- Assisted clients with daily living activities, promoting independence and dignity.
- Provided compassionate personal care to clients, ensuring comfort and safety during daily activities.
Cashier/Stock Person
Jacks Fruit Market
05.2007 - 05.2009
- Stocked grocery inventory
- Processed cash, credit, and debit payments accurately
- Scanning items and ensuring correct pricing
- Maintained a clean and organized checkout area
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained clean, organized checkout area to promote safety and efficiency.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new cashiers on register procedures and customer service best practices.
- Resolved customer complaints diplomatically, fostering positive relationships and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Enhanced shopping experience, provided product information and location assistance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted regular inspections of stock to maintain quality and freshness standards.
- Checked and pulled defective or expired products from shelves.
- Adhered to company policies and procedures while conducting daily tasks, ensuring compliance with industry regulations and best practices.
- Demonstrated flexibility in adapting to changing priorities or workloads, effectively managing time to balance the needs of multiple tasks simultaneously.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Worked with customers to pack items according to specific desires and requirements.
Crew Member/Crew Leader
Subway
05.2001 - 02.2007
- Prepared customer orders as directed
- Trained new crew members on operational procedures and customer service best practices.
- Implemented inventory management practices, reducing waste and ensuring product availability.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Fostered positive team environment by assisting coworkers during rush periods.
- Increased customer satisfaction with prompt and accurate order taking.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Boosted repeat customer rates by providing friendly and engaging service.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Prepped, prepared, and baked all foods
- Processed cash, credit, and debit payments accurately
- Cleaned restaurant area including bathrooms
- Maintained a clean and organized workspace
- Delivered exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Prepared food items according to Subway's standards, maintaining quality and consistency.
- Operated cash register, accurately processing transactions and managing cash flow.
- Maintained cleanliness of workspaces, adhering to health and safety regulations.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Supported training of new crew members, leading to more efficient onboarding process.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Trained and mentored crew members on food safety protocols and customer service techniques.
- Monitored food preparation processes to guarantee compliance with health regulations and company policies.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
Education
High School Diploma -
Wenona High School
Bay City, MI06-2006
Skills
- Time management
- Reliability
- Patient care
- Personal hygiene assistance
- Meal preparation
- Dressing assistance
- Emotional and Behavioral support
- Wound care
- Medication administration
- Client documentation
- Patient transportation
- Care plan management
- Progress documentation
- Client safety and first aid
- Compassionate client care
- Cleaning and sanitizing
- Emotional support and companionship
- Multitasking Abilities
- HIPAA compliance
Timeline
Home Health Aide
Bay Arenac Behavioral Health
06.2009 - 03.2025
Cashier/Stock Person
Jacks Fruit Market
05.2007 - 05.2009
Crew Member/Crew Leader
Subway
05.2001 - 02.2007
High School Diploma -
Wenona High School