Rae Green
Columbus
Summary
Highly experienced in the customer service field ranging from sales, insurance claims, finance and telecommunications. Extensive knowledge and experience with technology and help desk support. Experienced in handling complex situations with professionalism and an attention to detail. Great communication skills and a willingness to go above and beyond what is required.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bureau Of Workers' Compensation - State Of Ohio
05.2023 - 10.2023
- Handled customer inquiries regarding claims and/or policies.
- Actively listened to customers, handled concerns quickly.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
Credit Analyst
Upstart
10.2021 - 02.2023
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
Territory Management Rep
Nationwide Mutual Insurance Company
03.2021 - 10.2021
- Worked with Nationwide annuity wholesalers to contact financial advisors in their territory to schedule meetings and phone calls
- Worked with programs like Excel, Outlook, and Word daily while making outbound calls and sending emails.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Phone Representative
Verizon
03.2019 - 04.2020
- I primarily worked with Verizon business customers that include large corporation accounts and small/ medium business accounts as well
- Assisting with billing, troubleshooting of devices, opening and closing of accounts and also sales
- Due to the pandemic I was laid off as of 4/6/2020.
Customer Service Associate
Huntington Bank
10.2017 - 02.2019
- Customer service for bank customers
- Assisting with calls concerning checking, savings, disputes and installment loan accounts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Walked individuals through basic troubleshooting tasks for mobile and online banking.
Account Manager
Discover Financial Services
02.2017 - 10.2017
- Customer service for Discover credit cards
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Providing information about balances, payments, rewards and interest.
- Walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
Westerville North High School
Westerville, OH05.2014
Skills
- Customer Service (7 years)
- Microsoft Office (10 years)
- Insurance
- Technical Support
- Credit Risk Analysis
- Verbal and Written Communication
- Financial Services (5 years)
- Data Entry
Timeline
Customer Service Representative
Bureau Of Workers' Compensation - State Of Ohio
05.2023 - 10.2023
Credit Analyst
Upstart
10.2021 - 02.2023
Territory Management Rep
Nationwide Mutual Insurance Company
03.2021 - 10.2021
Phone Representative
Verizon
03.2019 - 04.2020
Customer Service Associate
Huntington Bank
10.2017 - 02.2019
Account Manager
Discover Financial Services
02.2017 - 10.2017
High School Diploma -
Westerville North High School
Similar Profiles
Kaison ChampionKaison Champion
91D Tactical Power Generation Specialist at Ohio Army National Guard91D Tactical Power Generation Specialist at Ohio Army National Guard
LASHONDA THOMPSON-NAPIERLASHONDA THOMPSON-NAPIER
BWC PREMIUM AUDITOR at STATE OF OHIO- BUREAU OF WORKERS COMPENSATIONBWC PREMIUM AUDITOR at STATE OF OHIO- BUREAU OF WORKERS COMPENSATION
MARYANN GLASSMARYANN GLASS
Computer Operator Supervisor II at State of Ohio (Bureau of Workers’ Compensation)Computer Operator Supervisor II at State of Ohio (Bureau of Workers’ Compensation)