Rae K.T. Tokushige
SAN FRANCISCO
Summary
Experienced healthcare administrator with 5+ years at UCSF, aiming to join a dynamic team that values collaboration, efficiency, and exceptional patient care. Committed to professional growth and continuous learning in a healthcare setting. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Patient Navigator
UCSF Health
09.2024 - Current
- Schedule patient appointments and coordinate follow-up care
- Answer high-volume phone lines and assist patients with inquiries
- Obtain authorizations for visits and procedures
- Manage incoming emails and faxes promptly and accurately
- Utilize Epic/APeX system for patient scheduling and records management
Device Coordinator
Practice Coordinator 3
07.2022 - 09.2024
- Delivered exceptional customer service via phone and in-person interactions.
- Scheduled patients for wound checks and device checks promptly.
- Obtained authorizations for both office and remote visits.
- Answered phone calls within one ring to ensure timely communication.
- Returned messages within one day to maintain responsiveness.
- Collaborated with Device team on all job-related matters.
Front Desk Coordinator
Practice Coordinator 2
09.2018 - 06.2022
- Greet and check-in/check out patients and collect personal, medical and insurance information
- Coordinate and schedule follow-up appointments
- Create and prepare charts for the following day
- Work with various departments regarding patient care and appointments
- Answer incoming phone calls and determined how to take action based on the severity of the caller
- Provide administrative support
Sales Associate
CHATO
08.2014 - 08.2016
- Assisted customers in product selections and purchases.
- Provided product information of various types of teas to customers
- Opened and closed store
- Managed the cash register
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
Office Associate
Office Manager
08.2014 - 08.2016
- Over-seed all office procedures
- Provided assistance to customers concerns and inquiries about the technology program
- Data entry
- Assisted in maintaining office supplies inventory and ordered replacements as needed.
- Greeted visitors at the front desk in a polite manner while providing assistance when needed.
- Performed general office duties such as photocopying, faxing, scanning documents.
Education
Bachelors of Science - Family Resources
University of Hawaii, Manoa
Manoa, HawaiiAssociates of Art Degree -
Leeward Community College
Pearl City, HawaiiSkills
- APeX system proficiency
- Microsoft Office suite
- Google Workspace applications
- Office equipment knowledge
- Customer service excellence
- Epic/APeX patient management
- Email and fax handling
- Authorization procurement
- High-volume phone support
- Appointment scheduling and coordination
VOLUNTEER EXPERIENCE
SF ASSOCIATES, Division Tournament Coordinator, 2017-09, Present, Managed and organized basketball tournament, Provided communications with various organizations, team managers and coaches, Created and maintained concession and scorekeeping schedule, Overseed and provided any troubleshooting during the day of the tournament
Timeline
Patient Navigator
UCSF Health
09.2024 - Current
Device Coordinator
Practice Coordinator 3
07.2022 - 09.2024
Front Desk Coordinator
Practice Coordinator 2
09.2018 - 06.2022
Sales Associate
CHATO
08.2014 - 08.2016
Office Associate
Office Manager
08.2014 - 08.2016
Bachelors of Science - Family Resources
University of Hawaii, Manoa
Associates of Art Degree -
Leeward Community College