Rae Robinson-Hunter
Hazel Crest,IL
Summary
Dynamic professional with extensive experience in financial counseling and student advising at John Amico Professional Haircare. Proven track record in enhancing customer satisfaction and team performance through effective training and innovative strategies. Skilled in payment processing and adept at fostering positive relationships, driving success in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Financial Aid Assistant
John Amico Professional Haircare
10.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Cosmetology Instructor
John Amico Professional Haircare
06.2022 - Current
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
- Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
- Increased student pass rates on state licensing exams through comprehensive test preparation and review sessions.
- Assisted school administration in marketing program offerings through open house events, community outreach initiatives, or social media promotion.
- Conducted practice exams for Number students on both theoretical and practical sections.
- Supervised and monitored students' use of tools and equipment.
Salon Owner/Operator
Salon 788
09.2008 - 01.2018
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Store Manager
Gap Inc
01.1992 - 01.2003
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Cosmetology Educator - Cosmetology
John Amico School of Hair Design
Oak Forest06.2021
Bachelor Of Management - Management
North Central College
Naperville, IL05.1990
Skills
- Payment processing
- Financial counseling
- Loan processing
- Student advising
Timeline
Financial Aid Assistant
John Amico Professional Haircare
10.2024 - Current
Cosmetology Instructor
John Amico Professional Haircare
06.2022 - Current
Salon Owner/Operator
Salon 788
09.2008 - 01.2018
Store Manager
Gap Inc
01.1992 - 01.2003
Cosmetology Educator - Cosmetology
John Amico School of Hair Design
Bachelor Of Management - Management
North Central College
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