Rae Walter
Burleson,TX
Summary
Dependable, results-driven operations leader with 15+ years of multi-site management experience in service delivery, client relationship management, launches, safety/compliance, and talent development. Proven ability to scale field operations, improve service quality, control budgets, and develop front-line leaders to meet retention and growth objectives.
Overview
20
20
years of professional experience
Work History
Director of Operations
Valet Living
2023.01 - 2025.03
- Directed doorstep service quality and implementation across 18 geographic areas and 320 active client accounts; ensured consistent delivery to company standards.
- Orchestrated contract launches, property assignments, takeovers and acquisition integrations; created launch plans and executed rollouts.
- Built and maintained relationships with local clients and regional/VP-level stakeholders; managed critical-case resolution, action plans, renewals and portfolio growth.
- Managed P&L responsibilities and oversaw Area Leaders’/District Managers’ labor budgets to meet budgetary targets.
- Led and trained 2 Operations Managers; provided indirect oversight to 18 Area Leaders/District Managers, 5 Leads, and ~550 Service Valets.
- Implemented and enforced safety, compliance and fleet-safety programs using Lytx; tracked safety metrics and training completion.
- Managed local office operations, attached warehouse, inventory control, and equipment maintenance.
- Recognized for exceeding company standards in service, training, and cross-functional teamwork.
Regional Manager
Valet Living
2021.03 - 2023.01
- Supported Director in regional oversight of 12–14 District Managers; ensured service quality, client satisfaction and safety compliance.
- Designed and delivered onboarding, coaching and continued development for District Managers in service delivery, safety, client relations and operational systems.
- Led recruitment initiatives including job fairs and hiring processes; mentored regional leadership and provided nationwide field training on best practices and time management.
District Manager
Valet Living
2016.08 - 2021.03
- Managed doorstep service delivery for a portfolio of 40–60 client properties; supervised teams of 15–70 associates.
- Conducted community inspections, client presentations, and field visits to ensure program compliance and maximize client value.
- Owned labor budget, company vehicle stewardship, expense card use, and hardware deployment.
- Recruited, hired, trained and scheduled associates; served as regional SME for recruiting and frequently led contract launches, orientations and takeovers.
- Provided safety training and PPE distribution; addressed on-site safety issues impacting associates.
- Covered additional districts for PTO and vacancy support.
Restaurant General Manager
Pollo Tropical
2014.12 - 2015.08
- Managed restaurant operations including cash control, inventory, ordering, scheduling and training for staff of 25–45.
- Completed daily logs, service checks and reporting to maintain operational standards.
- Position ended due to company closure of TX locations.
Office Manager/Co-Owner
Freight Contracting Services
2010.03 - 2014.11
- Handled daily bookkeeping, dispatch, data entry and financial controls.
- Managed renewal of permits/licenses, regulated contract administration and procurement.
Restaurant General Manager
Pizza Hut
2012.07 - 2013.06
- Managed store operations, POS and forecasting, inventory and staff scheduling for 12–30 team members.
- Trained management across stores and drove customer service initiatives; increased weekly sales from $17k to $24k within first quarter.
Store Mgr & Change-Over Merchandising Specialist
7 Eleven Inc.
2004.10 - 2009.02
- Managed store operations, cash handling, audits, ordering, inventory and staff (10–16).
- Led Change-Over Team for store conversions; executed merchandising plans, product assortment optimization and system setup.
- Known for raising store sales 10–20% year-over-year and assisting with other stores’ resets and training.
Education
Coursework - Accounting & Business Management
Schreiner University
KerrvilleSkills
- Multi-site operations & service launches
- Client relationship management & escalation resolution
- Team leadership, coaching & talent development
- P&L oversight, labor budgeting, expense control
- Safety programs & fleet management (Lytx)
- Recruitment, onboarding & SOP development
- Inventory, local office & warehouse management
- Process improvement, performance reporting
Timeline
Director of Operations
Valet Living
2023.01 - 2025.03
Regional Manager
Valet Living
2021.03 - 2023.01
District Manager
Valet Living
2016.08 - 2021.03
Restaurant General Manager
Pollo Tropical
2014.12 - 2015.08
Restaurant General Manager
Pizza Hut
2012.07 - 2013.06
Office Manager/Co-Owner
Freight Contracting Services
2010.03 - 2014.11
Store Mgr & Change-Over Merchandising Specialist
7 Eleven Inc.
2004.10 - 2009.02
Coursework - Accounting & Business Management
Schreiner University
Achievements
Over my years, I developed SOPs on Interviewing & Training best practices, client's new contract Orientations, New Contract Launch processes, Inventory Control, Critical Case Management, and Client Resolution that has been adopted company wide.
Leadership
I believe an individual is only as successful as their team. I believe in growing your associates. As Director, I developed 20 of 22 of my upper-level associates from entry level positions to Lead, District Managers, & Operations Managers.