Raea County
Austin,TX
Summary
Dynamic Senior Clinical Specialist with a proven track record at Aids Healthcare Foundation, AHF, in elevating care standards through performance improvement initiatives and clinical expertise. Excelled in customer service and healthcare software proficiency, enhancing patient outcomes and data accuracy. Skilled in mentoring with a friendly, positive attitude, adept at problem-solving and time management.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Senior Clinical Specialist
Aids Healthcare Foundation, AHF
Austin
07.2024 - Current
- Conducted pre-collection assessments, identifying any contraindications or potential complications prior to drawing blood samples.
- Improved patient comfort by employing gentle and efficient blood collection techniques.
- Implemented performance improvement initiatives aimed at elevating the standard of care provided across various clinical departments.
- Improved patient outcomes by implementing evidence-based clinical practices and guidelines.
Pharmacy Technician/Billing Specialist
CVS Pharmacy
Austin, TX
03.2023 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Processed eligibility and benefits verification and authorization requests.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Data Entry
IRS
Austin, TX
11.2022 - 12.2023
- Assisted with development of data entry procedures to streamline data processing.
- Automated manual tasks, increasing productivity and reducing errors in data entry.
- Assisted team members with complex data entry projects, improving overall productivity.
- Used Software to perform data entry and prepare correspondence.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
Education
Administrative of Justice - Administrative of Justice
Texas Southern University
Houston, TX05-2025
Skills
- Clinical expertise
- Training and mentoring
- Performance improvement
- Healthcare software proficiency
- Time management
- Problem-solving
- Customer service
- Attention to detail
- Friendly, positive attitude
Timeline
Senior Clinical Specialist
Aids Healthcare Foundation, AHF
07.2024 - Current
Pharmacy Technician/Billing Specialist
CVS Pharmacy
03.2023 - 12.2024
Data Entry
IRS
11.2022 - 12.2023
Administrative of Justice - Administrative of Justice
Texas Southern University