RAEA MAICKEL
Grand Junction,CO
Summary
Detail-oriented healthcare administrative professional with 4+ years of experience supporting high-volume cardiovascular procedure centers. Skilled in scheduling complex procedures, coordinating patient care, managing provider calendars, and communicating with multidisciplinary teams. Proven ability to handle sensitive patient information, navigate insurance requirements, and ensure seamless clinical operations.
Overview
13
13
years of professional experience
Work History
Business Office Coordinator (Cardiovascular Procedure Center)
Community Hospital
Grand Junction, CO
04.2022 - Current
- Coordinate and schedule cardiovascular procedures and patient appointments in a high-volume specialty department.
- Manage provider calendars, handle patient communication, maintain EMR records, and support reporting and administrative operations.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Developed training materials for staff members which improved overall knowledge base within the organization.
- Optimized workflow efficiency by delegating tasks according to individual strengths and skill sets.
Scheduler
Community Hospital
Grand Junction, CO
09.2021 - 04.2022
- Scheduled patient appointments using electronic health record systems to enhance scheduling efficiency.
- Coordinated with radiologists and technicians to optimize workflow and minimize patient wait times.
- Managed incoming calls, addressing patient inquiries and ensuring accurate information dissemination.
- Updated patient records and appointment schedules, maintaining data integrity within the scheduling system.
- Assisted in training new staff on scheduling protocols and software usage to ensure consistency in processes.
- Implemented process improvements that reduced scheduling errors and streamlined communication among departments.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
Coffee Shop Manager
Community Hospital
Grand Junction, CO
12.2019 - 09.2021
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on company policies and barista techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed team schedules to align staffing needs with business demands effectively.
- Conducted regular quality control checks to maintain beverage standards and presentation.
- Resolved customer complaints promptly to uphold brand reputation and loyalty.
- Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.
Cashier Manager
Haagen Dazs
Denver, CO
01.2018 - 12.2019
- Supervised daily operations, ensuring compliance with company policies and cash handling procedures.
- Trained and mentored staff in customer service excellence and efficient register operations.
- Developed and implemented inventory management processes to minimize waste and optimize stock levels.
- Analyzed sales data to identify trends, inform staffing needs, and enhance operational efficiency.
- Led team meetings to communicate goals, address challenges, and foster a collaborative environment.
Barista
Starbucks
Denver, CO
10.2014 - 01.2016
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new baristas on beverage preparation and customer service techniques.
- Managed inventory levels, ensuring availability of essential supplies for daily operations.
Dietary Assistant
Larchwood Inns
Grand Junction, CO
11.2012 - 10.2014
- Assisted in meal preparation and presentation to ensure nutritional standards met resident needs.
- Coordinated dietary schedules, effectively communicating with kitchen staff and residents for optimal service delivery.
- Monitored food safety protocols, ensuring compliance with health regulations and maintaining kitchen cleanliness.
- Trained new staff on dietary procedures and best practices to enhance team efficiency and service quality.
Education
High School Diploma -
Central High School
Grand Junction, CO05-2011
Skills
- Medical Scheduling & Procedure Coordination
- Cardiovascular Procedure Support
- Patient Communication & Intake
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Microsoft Excel & PowerPoint
Timeline
Business Office Coordinator (Cardiovascular Procedure Center)
Community Hospital
04.2022 - Current
Scheduler
Community Hospital
09.2021 - 04.2022
Coffee Shop Manager
Community Hospital
12.2019 - 09.2021
Cashier Manager
Haagen Dazs
01.2018 - 12.2019
Barista
Starbucks
10.2014 - 01.2016
Dietary Assistant
Larchwood Inns
11.2012 - 10.2014
High School Diploma -
Central High School