Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rae Ann Jones

KATY

Summary

Customer service professional experienced in assisting customers through phone, email, and chat. Skilled in troubleshooting issues and answering account questions while providing clear solutions. Strong problem-solving and communication skills with a focus on resolving issues quickly and maintaining a positive customer experience.

Overview

7
7
years of professional experience
2022
2022
years of post-secondary education

Work History

Customer Service Representative

Empereon
Phoenix
04.2022 - 02.2026
  • Provided customer support via phone, email, and chat while working from home
  • Assisted customers with orders, account questions, and product information
  • Resolved customer issues quickly while maintaining a positive experience
  • Met and exceeded sales targets by recommending products and services
  • Maintained accurate customer records using company systems

Student Services Support Help desk

blackBeltHelp
Orlando
01.2019 - 06.2022
  • Assisted students and staff with technical issues, including login problems, school software access, and device troubleshooting.
  • Provided customer service support in person, by email, and over the phone.
  • Resolved common issues related to Wi-Fi, printers, and school platforms.
  • Logged and tracked support requests using a ticketing/help desk system.
  • Guided students through step-by-step solutions to resolve technical problems.
  • Escalated complex issues to senior IT staff when necessary.
  • Maintained professionalism while helping multiple users in a fast-paced environment.

Education

Cy Springs Highscool
KATY, TX

Skills

  • Customer Service
  • Help Desk Support
  • Microsoft Office
  • Problem Solving
  • Teamwork
  • Problem Solving
  • Time Management
  • Multitasking
  • Attention to Detail
  • Technical Troubleshooting
  • Basic IT Support
  • Help Desk / Ticketing Systems
  • Microsoft Office / Google Workspace
  • Account & Password Support
  • Customer Service
  • Active Listening
  • Conflict Resolution

Timeline

Customer Service Representative

Empereon
04.2022 - 02.2026

Student Services Support Help desk

blackBeltHelp
01.2019 - 06.2022

Cy Springs Highscool
Rae Ann Jones