Raeanna (Raven) Lott
Bowling Green,OH
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Frischs Big Boy
Bowling Green, OH
08.2024 - Current
- Supervised daily operations to enhance efficiency.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
- Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
- Ensured compliance with all health codes, licensing regulations, and labor laws
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Assistant Store Manager
Dollar General
Toledo, OH
04.2024 - Current
- Manage employees, assist with schedule, stock, receive vendors, clean and sanitize store
- Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
- Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
- Monitored inventory levels and coordinated with suppliers to ensure timely replenishment of stock
- Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
- Conducted regular performance evaluations for team members, providing constructive feedback for improvement
- Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
- Developed strong relationships with customers through exceptional service delivery and personalized assistance
- Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies based on findings
- Ensured compliance with company policies regarding safety regulations, cleanliness standards, and employee conduct
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw aspects of maintenance, inventory, and daily activity management.
Food Unit Lead
Chartwells Higher Education
Bowling Green, OH
08.2023 - 12.2023
- Developed and implemented standard operating procedures for food service staff.
- Assigned tasks and monitored progress of all kitchen personnel.
- Ensured proper portioning and serving of meals according to established standards.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
- Created menus that incorporated seasonal ingredients while adhering to budgetary constraints.
- Monitored quality of dishes served by tasting them periodically throughout the day.
- Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
- Resolved customer complaints promptly in a professional manner.
- Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
- Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.
- Provided ongoing training for new employees on safe food handling practices.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Monitored actions of staff and customers to uphold health and safety standards.
Customer Service Representative
Georgia Department of Driver Services
Carrollton, GA
10.2022 - 12.2022
- Gives driver exams
- Gives permit tests
- Issue licenses
- Issue reinstatements
- Handle customers
- Provided excellent customer service to resolve customer complaints in a timely manner.
Senior Assistant Manager
FYE
Douglasville, GA
03.2022 - 09.2022
- Supervise employees
- Cash out customers
- Assist store manager with daily operations
- Assist with interviewing potential employees and training them
Amazon Fulfillment Associate
Amazon
Rossford, OH
08.2021 - 11.2021
- Picked product for orders which was moved downstairs to be packed
Lead Assistant Manager
Speedway LLC
Toledo, OH
03.2021 - 08.2021
- Supervised employees
- Managed store operations
- Managed opening and closing store
- Managed nightly cash, register and sales totals
- Acted as customer service representative
- Handled and submitted incoming sales calls
- Managed daily reports of transactions
- Rearranged and detailed store merchandise according to company standards
- Recruited and interviewed potential candidates
- Enforced company policies and procedures
- Promoted to Assistant Lead Manager
- Performed official money count every night
- Promoted after month
- Vendor management
Crew Member
Royal Pizza
Toledo, OH
01.2020 - 03.2021
- Take orders
- Fulfill orders
- Collect payments and return change when the necessary
- Stock
- Welcomed all customers
- Took customer orders
- Ran the cash register
- Responsible for answering the phone
- Prepared food items and orders
- Cleared tables
- Kept the area clean
- Provided exceptional customer service
- Labeled containers and boxes
Crew Member
Tim Hortons
Toledo, OH
09.2019 - 12.2019
- Take orders in store and drive thru
- Prepare drinks and food
- Cash customers out and return change
- Run third shift store front and third shift bake
- Prepare baked goods and doughnuts for morning shift
- Organized new hire orientations
- Welcomed all customers
- Took customer orders
- Ran the cash register
- Prepared food items and orders
- Cleared tables
- Opened and closed the store
- Kept the store clean
- Provided exceptional customer service
- Labeled boxes and containers
Crew Member
McDonald's
Rossford, OH
02.2019 - 04.2019
- Take orders and repeat back to customer to ensure accuracy
- Collect payment and return change
- Prepare orders
- Hand orders to customers
- Prepare drinks
- Welcomed all customers
- Took customer orders
- Ran the cash register
- Prepared food items and orders
- Kept the store and area clean
- Provided exceptional customer service
Cashier/Customer Service
Pilot Flying J
Napoleon, OH
06.2018 - 08.2018
- Rang up customers and cashed customers out
- Cleaned different areas of the store, including the showers, the food grill and load fresh food
- Ensure there is fresh coffee made
- Stock as needed
Environmental Specialist
Bowling Green Manor
Bowling Green, OH
09.2017 - 01.2018
- Swept, dusted, mopped, sanitized hallways, residents rooms, showers
- Cleaned and sanitized bathrooms, offices
Press Operator
TH Plastics
Bowling Green, OH
01.2017 - 07.2017
- Operate multiple presses
- Possible assembly at press
- Package parts accordingly
Second Shift Supervisor
Tim Hortons
Bryan, OH
05.2016 - 01.2017
- Organized new hire orientations
- Shift lead
- Welcomed all customers
- Took customer orders
- Ran the cash register
- Prepared food items and orders
- Cleared tables
- Opened and closed the store
- Kept the store clean
- Provided exceptional customer service
- Labeled boxes and containers
Custodial Specialist
Karra's Kleaning
Perrysburg, OH
08.2013 - 08.2015
- Swept, dusted, mopped and sanitized hallways and rooms
- Cleaned and sanitized bathrooms
Call Center Representative
Page Plus Cellular
Holland, OH
02.2011 - 08.2013
Custodial Specialist
Newlove
Bowling Green, OH
05.2007 - 12.2010
- Cleaned out empty apartments and college dorm rooms
- Swept, dusted, mopped, sanitized hallways and rooms
- Cleaned and sanitized bathrooms
Education
Certificate - Medical records
University of Phoenix-Online Campus
Phoenix, AZ08-2025
High School Diploma -
Phoenix Academy
Toledo, OH12.2011
Skills
- Business development understanding
- Strategic planning
- Multitasking and organization
- Customer relationship management (CRM)
- Customer relations
- Microsoft office expertise
Certification
- Ordained Minister, 08/01/23, Ordained to perform weddings through the Universal Life Church Ministries
- Driver's License, 09/01/22 to 08/01/30
References
- Cheryl Ivan, Supervisor, 419-984-7441
- Heather Vaughn, Supervisor, 419-769-5878
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Frischs Big Boy
08.2024 - Current
Assistant Store Manager
Dollar General
04.2024 - Current
Food Unit Lead
Chartwells Higher Education
08.2023 - 12.2023
Customer Service Representative
Georgia Department of Driver Services
10.2022 - 12.2022
Senior Assistant Manager
FYE
03.2022 - 09.2022
Amazon Fulfillment Associate
Amazon
08.2021 - 11.2021
Lead Assistant Manager
Speedway LLC
03.2021 - 08.2021
Crew Member
Royal Pizza
01.2020 - 03.2021
Crew Member
Tim Hortons
09.2019 - 12.2019
Crew Member
McDonald's
02.2019 - 04.2019
Cashier/Customer Service
Pilot Flying J
06.2018 - 08.2018
Environmental Specialist
Bowling Green Manor
09.2017 - 01.2018
Press Operator
TH Plastics
01.2017 - 07.2017
Second Shift Supervisor
Tim Hortons
05.2016 - 01.2017
Custodial Specialist
Karra's Kleaning
08.2013 - 08.2015
Call Center Representative
Page Plus Cellular
02.2011 - 08.2013
Custodial Specialist
Newlove
05.2007 - 12.2010
- Ordained Minister, 08/01/23, Ordained to perform weddings through the Universal Life Church Ministries
- Driver's License, 09/01/22 to 08/01/30
Certificate - Medical records
University of Phoenix-Online Campus
High School Diploma -
Phoenix Academy
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