Rae Anne Reinhart
Crookston,MN
Summary
Reliable and organized individual with over 18 years of experience in office management and customer service. Skilled in maintaining filing systems and preparing professional correspondence, committed to fostering a positive work environment and supporting team objectives.
Overview
33
33
years of professional experience
Work History
Secretary Scheduler
Riverview Health Hospital
07.2007 - Current
- Managed scheduling and calendar coordination for executive leadership.
- Facilitated communication between departments to enhance operational efficiency.
- Developed and maintained filing systems to ensure document retrieval accuracy.
- Trained new staff and completed paperwork once complete. Paperwork submitted to Human Resources.
- Prepared meeting agendas and documented minutes to support decision-making processes.
- Oversaw inventory management of office supplies to maintain operational readiness and compared prices on products to keep the budget lean.
- Coordinated travel arrangements, ensuring compliance with company policies and budgets.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing,scanning, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Ran monthly mileage reports and completed check requests so staff would received reimbursement checks
- Assisted in some billing procedures
- Interacted with patients, patients families, and staff with different backgrounds in a professional manner.
- Work proficiently on a computer and with Microsoft office and Teams
Assisted Living
Riverview Health Hospital
04.2001 - 03.2026
- Assisted residents with daily living activities, promoting health and well-being.
- Monitored and documented resident health status, ensuring accurate care records.
- Ensured proper nutrition, preparing meals according to individual dietary needs and preferences.
- Contributed to higher resident satisfaction rates through consistent delivery of attentive care and personalized service.
- Provided emotional support to families by addressing concerns and answering questions about the assisted living facility''s services.
- Collaborated with healthcare professionals to ensure optimal care and treatment plans for each resident.
- Managed medication administration schedules, helping residents maintain their prescribed regimens for better health outcomes.
- Fostered a positive atmosphere, encouraging social interaction among residents through group activities and events.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Identified needs and coordinated plans for travel and out-of-town functions.
Nursing Home Worker
Riverview Health Hospital
08.1993 - 04.2001
- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored vital signs and documented changes in health status for care reviews.
- Coordinated with healthcare team to implement individualized care plans effectively.
- Trained new staff on best practices for resident care and safety protocols.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Documented patient information and care activities in electronic health record.
Hospital Cafeteria
Riverview Health Hospital
04.1993 - 08.1994
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - General Studies
University of Minnesota
Crookston Minnesota01-1995
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
Secretary Scheduler
Riverview Health Hospital
07.2007 - Current
Assisted Living
Riverview Health Hospital
04.2001 - 03.2026
Nursing Home Worker
Riverview Health Hospital
08.1993 - 04.2001
Hospital Cafeteria
Riverview Health Hospital
04.1993 - 08.1994
No Degree - General Studies
University of Minnesota