Dynamic supervisor with expertise in staff management and strategic planning. Skilled in team building and customer service, driving operational excellence and fostering a positive work environment.
Work History
Supervisor
2 Years
MJR Theatres | 10.2024 - Current
Supervised daily operations ensuring adherence to safety protocols and service standards.
Trained and mentored staff, enhancing team performance and customer service quality.
Resolved guest inquiries and complaints, promoting a positive customer experience.
Completed cash and credit card transactions accurately using POS software.
Ice Cream Server
3 Years 2 Months
Irish Hills Dairy Bar | 05.2022 - 07.2025
Assisted in inventory management, monitoring stock levels to prevent shortages.
Delivered exceptional customer service, ensuring positive experiences and repeat business.
Developed creative flavor combinations for seasonal offerings, enhancing customer engagement.
Implemented workflow improvements that reduced wait times during peak hours.
Greeted incoming customers and provided reliable, friendly customer service.
Host/Dishwasher
3 Months
The Hills Fork Oar Pour | 06.2024 - 09.2024
Welcomed guests and managed seating arrangements to optimize customer flow.
Took reservations and to-go orders by phone, answered customer questions, and provided accurate wait times.
Supported servers, food runners, and bus boys with keeping dining area ready for every guest.
Operated industrial dishwashing equipment to ensure cleanliness and sanitation standards.
Managed cleaning and organization of kitchenware, contributing to efficient workflow.
Education
High School Diploma
Onsted High School | Onsted, MI | 05-2026
Bachelor of Science - Political Science Pre-law
Michigan State University | East Lansing, MI | 05-2029
Skills
Staff management
Training and mentoring
Project management
Customer service
Operational efficiency
Team building
Strategic planning
Goal oriented
Effective communication
Certification
CNA - Certified Nurse Assistant
Certified Food Handler
First Aid/CPR Certified
Timeline
Supervisor
MJR Theatres
10.2024 - CurrentRead More
Host/Dishwasher
The Hills Fork Oar Pour
06.2024 - 09.2024Read More
Ice Cream Server
Irish Hills Dairy Bar
05.2022 - 07.2025Read More
Michigan State University
Bachelor of Science from Political Science Pre-law