Raegan Thaxton
Olive Branch,MS
Summary
Dedicated and empathetic Certified Medical Assistant offering experience in direct patient care and medical office management experience. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Strong organizational skills combined with proven leadership capabilities have led to improved patient satisfaction rates and enhanced operational efficiency. Committed to fostering an environment of collaboration and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Referral Coordinator
Semmes-Murphey Clinic
Memphis, TN
05.2024 - Current
- Developed and maintained relationships with referral sources to ensure a successful referral process.
- Supported healthcare marketing efforts by promoting available specialist services to potential referral sources..
- Conducted follow-up with patients and healthcare providers to ensure satisfaction and address any concerns post-referral.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Acted as a liaison between external organizations and internal departments when necessary.
- Collected and analyzed referral data and tallied number of referrals.
- Identified opportunities for process improvements, implementing changes when required.
- Offered training and support to keep team members motivated and working toward objectives.
- Collaborated with management team to implement new work procedures or policies.
Referral Coordinator
Semmes Murphey Clinic
Memphis, TN
01.2023 - 05.2024
- Utilize organizational skills to efficiently manage a high volume of incoming referrals
- Adhere to HIPAA regulations when handling confidential patient information
- Communicate regularly with patients regarding their care plans following a referral
- Coordinate with external agencies to ensure timely processing of referrals
- Assist in the development of referral processes and procedures
- Create training materials for staff members regarding changes in process procedures
- Advise and assist specific staff members to support understanding of changes and implementation of streamline processes
Certified Medical Assistant
Semmes Murphey Clinic
Memphis, TN
08.2018 - 01.2023
- Administered injections according to physician instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Scheduled appointments for patients via phone and in person.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Trained new medical assistants once placed in clinic.
Certified Medical Assistant
Comprehensive Pain Specialists
Columbia, TN
08.2017 - 07.2018
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Administered injections under the direction of a physician or nurse practitioner.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Educated patients about medications, procedures and physician's instructions.
- Verified insurance authorizations with payers via telephone or web-based systems.
Certified Medical Assistant
Maury Regional Medical Group
Columbia, TN
02.2016 - 08.2017
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Scheduled appointments for patients via phone and in person.
- Administered injections under the direction of a physician or nurse practitioner.
- Responded to patient callbacks and phone-in prescription refill requests.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
Certified Medical Assistant -
Remington College
Nashville, TN11.2015
Skills
- Organizational abilities
- HIPAA Regulations
- Referral tracking
- Medical scheduling
- Insurance Verification
- Microsoft Office proficiency
- Process Monitoring and Improvement
- Staff Management
- Continuous improvements
- Patient-focused care
Certification
- BLS/CPR
- CCMA- National Healthcare Association
Timeline
Lead Referral Coordinator
Semmes-Murphey Clinic
05.2024 - Current
Referral Coordinator
Semmes Murphey Clinic
01.2023 - 05.2024
Certified Medical Assistant
Semmes Murphey Clinic
08.2018 - 01.2023
Certified Medical Assistant
Comprehensive Pain Specialists
08.2017 - 07.2018
Certified Medical Assistant
Maury Regional Medical Group
02.2016 - 08.2017
- BLS/CPR
- CCMA- National Healthcare Association
Certified Medical Assistant -
Remington College
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