Raeisha Hicks
Houston,TX
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, Skilled in technical troubleshooting and fostering teamwork, I excel in fast-paced environments, demonstrating a goal-oriented mindset and attention to detail. Achievements include significantly improving safety standards and streamlining customer support processes. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Representative
TELEPERFORMANCE USA,
07.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Medical Screener
Octapharma Plasma Center
07.2022 - 04.2024
- Registered new and current donors and conducted series of screening procedures to determine suitability for Type donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Maintained clean, neat and properly sterilized work area.
Facilities Technician
Rice University
08.2021 - 03.2022
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Improved overall safety within the facility by identifying potential hazards and implementing corrective actions.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Maintained a clean and organized work environment, adhering to company policies and industry standards.
- Maintained facility to foster clean environment free from litter, dust, and pollutants.
Education
High School Diploma -
Stephen F. Austin High School
1600 Dumble St,05.2014
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Telephone reception
- Technical Troubleshooting
- Multitasking
- Teamwork and Collaboration
- Attention to Detail
- Time Management
Timeline
Representative
TELEPERFORMANCE USA,
07.2024 - Current
Medical Screener
Octapharma Plasma Center
07.2022 - 04.2024
Facilities Technician
Rice University
08.2021 - 03.2022
High School Diploma -
Stephen F. Austin High School