Raeisha Hicks
Houston,TX
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, Skilled in technical troubleshooting and fostering teamwork, I excel in fast-paced environments, demonstrating a goal-oriented mindset and attention to detail. Achievements include significantly improving safety standards and streamlining customer support processes. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Representative
TELEPERFORMANCE USA,
07.2023 - 08.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Medical Screener
Octapharma Plasma Center
07.2020 - 06.2023
- Registered new and current donors and conducted series of screening procedures to determine suitability for Type donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Maintained clean, neat and properly sterilized work area.
Warehouse Clerk
Sears
01.2016 - 11.2019
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Managed all shipping documents such as bills of lading, packing slips, invoices.
- Maintained business operations by communicating with coworkers and managers.
- Contacted customers via phone or email to address data inquiries.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Education
High School Diploma -
Stephen F. Austin High School
1600 Dumble St,05.2014
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Telephone reception
- Technical Troubleshooting
- Multitasking
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Paperwork processing
Education
1600 Dumble St,
Refers
Tyson Blackmon
(346) 241-5699
tmblackmon1972@yahoo.com
Marlow Rogers
(205) 920-0265
Mtrogers15@gmail.com
Deshunta Johnson
(832) 987-6901
Deshuntaj2005@yahoo.com
Timeline
Representative
TELEPERFORMANCE USA,
07.2023 - 08.2024
Medical Screener
Octapharma Plasma Center
07.2020 - 06.2023
Warehouse Clerk
Sears
01.2016 - 11.2019
High School Diploma -
Stephen F. Austin High School