Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raekwana Mckain

Wake Forest,N.C.

Summary

Dynamic professional with a proven track record in cash handling and customer service, consistently fostering positive interactions and efficiently managing high-volume transactions. As a Shift Manager at Once Upon A Child, demonstrated leadership by guiding a team to exceed sales targets through effective problem-solving and motivation. Currently dedicated to enhancing client well-being as a Caregiver, delivering exceptional care and support while maintaining a strong focus on customer satisfaction. Eager to leverage extensive experience in customer service within a challenging environment, utilizing excellent communication, interpersonal, and organizational skills to drive results.

Overview

13
13
years of professional experience

Work History

Pharmacy Technician

CVS SPECIALTY
08.2023 - Current
  • Input patient and prescription information to produce product labels and assist in prescription filling process.
  • Maintained equipment and work areas and sterilized glassware, according to prescribed methods.
  • Cleaned equipment and sterilized glassware to maintain safe and sanitary conditions.
  • Stocked and replenished shelves to remove out-of-date items from inventory.
  • Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
  • Organized work flow in order to meet deadlines for timely completion of tasks.

Operations Assistant

CVS SPECIALTY
08.2021 - Current
  • Developed and maintained efficient filing systems to organize paperwork and documents.
  • Implemented procedures for receiving, storing, and shipping products and materials.

Caregiver, Special Needs

GT INDPENDENCE
10.2021 - Current
  • Maintained accurate documentation of client progress and changes in condition or behavior.
  • Established strong relationships with clients built on trust, respect and understanding.
  • Developed individualized care plans to meet the unique needs of each client.
  • Engaged clients in conversation to understand physical and mental challenges.
  • Established personal relationships with clients to maintain patient comfort and care.

Shift Manager/Key Holder

ONCE UPON A CHILD
10.2013 - 03.2021
  • Effectively managed a team of 10+ employees in a fast-paced retail environment, ensuring excellent customer service and sales goals were achieved.
  • Performed opening and closing duties including counting cash drawers, setting alarms, preparing bank deposits.
  • Trained and coached new staff on company policies, product knowledge, POS system use, and customer service skills.
  • Utilized problem solving techniques to resolve conflicts between employees or customers.
  • Demonstrated strong leadership abilities by motivating others during difficult situations or high-stress periods.
  • Addressed and resolved client or customer inquiries to foster superior standards of service.

Cashier

MCDONALDS
06.2012 - 10.2013
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Built and maintained positive working relationships with co-workers.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Accurately processed customer payments using cash, credit cards, and checks.

Education

High School Diploma -

Sanderson High School
Raleigh, NC
06-2013

Skills

  • Customer Service
  • Cash Register Operation
  • Customer Assistance
  • Effective Leadership
  • Time management
  • Delegation skills
  • Drug safety
  • Emotional Support
  • Social Skills Development
  • Toileting Assistance
  • Empathy and Compassion
  • Payment Processing
  • Product Recommendations
  • Technical skills
  • Inventory control
  • Problem solving
  • Staff training
  • Prescription Filling
  • Feeding Assistance
  • Personal Care Assistance
  • Active Listening
  • Caring Companionship

Timeline

Pharmacy Technician

CVS SPECIALTY
08.2023 - Current

Caregiver, Special Needs

GT INDPENDENCE
10.2021 - Current

Operations Assistant

CVS SPECIALTY
08.2021 - Current

Shift Manager/Key Holder

ONCE UPON A CHILD
10.2013 - 03.2021

Cashier

MCDONALDS
06.2012 - 10.2013

High School Diploma -

Sanderson High School

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Raekwana Mckain