RAELANNA BRACKEN
Spring Valley,NV
Summary
Dynamic leader with proven expertise in inventory control and team building, honed at EMS VENDING and other notable companies. Excelled in enhancing performance, ensuring food safety, and optimizing workflows. Known for exceptional interpersonal communication and a knack for fostering strong operational teams. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Operations
EMS VENDING
Las Vegas , NV
02.2019 - 02.2024
- Cash Handling, Inventory control, Product Transfers, Warehouse Ordering, Basic Food Safety Procedures, Sales
- Answered questions about stadium policies and addressed customer concerns.
- Mentored new team members on sales software system operation.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Worked flexible schedule and extra shifts to meet business needs.
Office Manager/ Tour Guide
Vegas Trike Adventures
Las Vegas, NV
02.2021 - 05.2022
- Manage accounts, Service Desk, Order Parts, Schedule tours,
- Guide multi vehicle tours, provide history and facts about landmarks.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Sourced vendors for special project needs and negotiated contracts
- Maintained computer and physical filing systems
- Implemented project management techniques to overcome obstacles and increase team productivity
Manager
Jack In The Box
Las Vegas, Nevada
01.2017 - 05.2019
- Manage and supervise team to ensure customer satisfaction, achieve restaurant goals, and complete all tasks
- Ensures food quality, and safety
- Maintains clean, safe environment for team members as well as customers.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Assistant Manager
Casa Denogean, Superior
Superior, AZ
01.2014 - 01.2016
- Manage restaurant, run floor as cook, cashier, or hostess
- Ensure customer service, and
- Food quality, and safety
- Manage credit/ card transactions
- Maintain clean, safe environment for team members, and customers
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
Education
Medical Assistant
Medical Assistant / Kaplan College
Riverside, CAHigh School Diploma -
Riverside Adult High School
Riverside CASkills
- Inventory controls
- Team Building
- Customer service
- Credit and collections
- Performance improvement
- Food preparation and safety
- Exceptional interpersonal communication
- Workflow optimization
Accomplishments
- Completed manager training program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Manager after only 1 month for exceptional performance.
- Trevino’s Wells - Provides Water and Food to those in need
- Rehabilitation Services
- Housing and Employment Services
- Collaborated with team of hundreds in the development of Trevinos Wells
Certification
- Managers ServSafe Certified (Food Handlers) December 2017 RBS Certified
- Nevada Alcohol Card (TAM)
- OSHA 10 Certified
Languages
Bilingual in English and Spanish
Personal Information
Title:
Timeline
Office Manager/ Tour Guide
Vegas Trike Adventures
02.2021 - 05.2022
Manager of Operations
EMS VENDING
02.2019 - 02.2024
Manager
Jack In The Box
01.2017 - 05.2019
Assistant Manager
Casa Denogean, Superior
01.2014 - 01.2016
Medical Assistant
Medical Assistant / Kaplan College
High School Diploma -
Riverside Adult High School