Raelene Kresge
San Bernardino,CA
Summary
Collections Specialist excited to take on new role with long-term growth and advancement potential. Offering 25-years of service positions along with strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Workers Compensation Billing & Collections Specialist
Air Methods
08.2021 - Current
- Verifies and Bills work comp carriers for work related transports, monitors claim status and problem solves possible bill denials.
- Negotiates single case agreements amoung work comp carrires to reslove and close bills, Appeals underpayments and works with adjusters to find resolution.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
Level 7/ Store Trainer
IN-N-out BurgeGr
08.1998 - Current
- Coordinated with store management to evaluate employee performance and identify areas of improvement
- Monitored stores' quality and compliance with spot checks on equipment to ensure safety.
- Assisted in food prep, inventory control, labor control, bank deposits, and responsible for maintaining a safe environment for customers and associates
Loan Officer
Sovereign Lending Group Incorporated
12.2020 - 03.2021
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Tracked and managed new leads through cold calling and followed up on referral business.
- Analyzed applicants' financial status, credit and property evaluations while guiding them through the loan process.
Life Agent
New York Life
12.2017 - 08.2018
- Identified opportunities for cross-selling additional products or services.
- Built relationships with customers through regular communication, follow-up calls, emails.
- Boosted business through networking seminars and workshops aimed at educating potential customers about different types of life insurance policies available.
Patient Advocate
Air Methods
- Provides customer service support to patients in account resolution, collaborates with billing dept when additional insurance is obtained, Works with patients to complete and return needed insurance forms needed to process claims
Education
Bachelors of Science in Health Care Admin, Completed courses in Medical Office Management with an understanding in HIPAA compliance and regulations - Health Care
University of Phoenix
Phoenix, AZ05.2016
Management training, Completed courses in leadership management, human resources, store safety and security, and asset protection -
In-N-OUT Burger
06.2004
Skills
- Eight years of management and leadership experience
- Possesses excellent communication and customer service skills
- Excellent time management and organization skills
- Ability to develop positive working relationships with others
- Account Reconciliation
- Sales experience
- Call center background
- Relationship Building
References
Sara Solchaga, Former 2nd Manager IN-N-OUT BURGER, (909)471-0601, sarasolchaga@yahoo.com
Accomplishments
- Teammate of the month- Air Methods February 2023
References
References available upon request.
Timeline
Workers Compensation Billing & Collections Specialist
Air Methods
08.2021 - Current
Loan Officer
Sovereign Lending Group Incorporated
12.2020 - 03.2021
Life Agent
New York Life
12.2017 - 08.2018
Level 7/ Store Trainer
IN-N-out BurgeGr
08.1998 - Current
Patient Advocate
Air Methods
Bachelors of Science in Health Care Admin, Completed courses in Medical Office Management with an understanding in HIPAA compliance and regulations - Health Care
University of Phoenix
Management training, Completed courses in leadership management, human resources, store safety and security, and asset protection -
In-N-OUT Burger
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