CARI HILMER
Rancho Cordova,CA
Summary
I am an experienced office professional with a lengthy customer service background, both over the phone and in person. My experiences have come from different professional fields, which has resulted in a well-rounded wealth of knowledge and a fondness for analytics and research. I have team lead and management experience with excellent oral and written communication skills and my attention to detail is unmatched.
Overview
25
25
years of professional experience
Work History
Workers’ Compensation Claims Specialist
CorVel Corporation
Folsom, CA
01.2021 - 12.2022
- Receive and set up new workers’ compensation claims
- Investigated and evaluated workers' compensation claims to determine eligibility, coverage and appropriate benefits.
- Calculate and issue temporary disability payments
- Review doctor’s reports and authorization requests for approval
Workers’ Compensation Claims Assistant
CorVel Corporation
Folsom, CA
01.2019 - 12.2021
- Provides administrative support and overall assistance to Workers’ Compensation Claims Specialists
- Prepare, create, review, and send letters, reports, or forms to appropriate parties
- Update bi-weekly payment log
- Issue indemnity and non-medical payments as needed
Provider Relations - Bill Review
CorVel Corporation
Folsom, CA
01.2018 - 12.2019
- Field incoming calls from providers checking the status of submitted bills for workers compensation claims
- Analyze the bill review process to explain reason for payments or non-payments
Customer Service Advocate/Customer Relations Team
Verizon Wireless
Rancho Cordova, CA
12.2006 - 10.2015
Data Claims Processor II
Sutter Connect
Sacramento, CA
03.2001 - 11.2004
Patient Care Technician
Sutter Medical Foundation
Orangevale, CA
06.1998 - 03.2001
Education
Associates Certificate for Early Childhood Ed. -
American River College
01.1996
Skills
Customer Service Experience:
- 20 years People Person, Energetic, Friendly, Motivated, Multi-tasker, Using queries to gather information
Office Experience:
- General, Scheduling, Telephone Skills, Typing, 10 key, Documentation Skills, Professional Verbal and Written Communication, Medical Billing, Medical Terminology, Attention to Detail, Cash Handling, Word, Excel, Outlook, Microsoft Teams, Skype, Jabber, PDF Creators, Scanning, Faxing, Filing
References
References available upon request
Timeline
Workers’ Compensation Claims Specialist
CorVel Corporation
01.2021 - 12.2022
Workers’ Compensation Claims Assistant
CorVel Corporation
01.2019 - 12.2021
Provider Relations - Bill Review
CorVel Corporation
01.2018 - 12.2019
Customer Service Advocate/Customer Relations Team
Verizon Wireless
12.2006 - 10.2015
Data Claims Processor II
Sutter Connect
03.2001 - 11.2004
Patient Care Technician
Sutter Medical Foundation
06.1998 - 03.2001
Associates Certificate for Early Childhood Ed. -
American River College
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