Raelynn Owens
Sebring,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Glisson's Animal Supply
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - General Studies
South Florida State College
Avon Park, FL07.2024
High School Diploma -
Sebring High School
Sebring, FL05.2024
Skills
- Sales Expertise
- Report Transcription
- Business Development Understanding
- Account Management
- Report Creation
- Widespread knowledge in agriculture and Florida food animal production
- Product Promotion
- Recordkeeping Strengths
- Critical Thinking
Accomplishments
- Active member in 4H for 9 years, and FFA for 7 years
- Served as 4H President and Secretary, served as FFA secretary, sentinel and Vice President
- Have raised and shown livestock for the past 8 years, including market swine, commercial heifers and market steers
- Have participated in the 4H Citrus Project where I raised two citrus trees
- Have participated in OCC, Citrus Judging, Vegetable Judging, Livestock Judging and Ornamental Horticulture
- Member of the Junior Florida Cattlemen's Association (JFCA) for 3 years and have traveled throughout the state to compete in livestock shows
- Have brought home many grand champion and reserve grand champion titles from jackpot shows, and a couple from the local county fair
- Working at an agriculture-based animal feed and supply store for the past 2 years
Affiliations
- Rotary International
Timeline
Customer Service Representative
Glisson's Animal Supply
02.2022 - Current
Associate of Science - General Studies
South Florida State College
High School Diploma -
Sebring High School
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