Raelynn Rubio
Bakersfield,CA
Summary
Driven and customer-focused professional with a proven track record at Cinnabon Bakery, excelling in customer satisfaction and cash management. Demonstrated ability to maintain composure under pressure, resolving complaints with empathy, leading to increased loyalty. Skilled in cash handling and fostering positive customer experiences, consistently exceeding service goals.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Cinnabon Bakery
Bakersfield, CA
12.2023 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Wait Staff Member
La Cabana
Yuma, CO
03.2015 - 08.2019
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Created appealing table settings and dining room layouts for special occasions and events.
- Served food and beverages promptly with focused attention to customer needs.
Education
Diploma - General Studies
TDS
Bakersfield, CASkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Cash Management
Timeline
Customer Service Cashier
Cinnabon Bakery
12.2023 - 07.2024
Wait Staff Member
La Cabana
03.2015 - 08.2019
Diploma - General Studies
TDS