RAENELL CONNOR
Petersburg,IL
Summary
Dynamic Engineering Administrative Specialist with 20 years of customer service experience at AT&T. Expert in creating detailed schematics and instructional manuals, enhancing project efficiency. Proficient in Microsoft Office and skilled in verbal communication, I excel in coordinating operations and preparing impactful reports, driving team success and workflow optimization.
Overview
25
25
years of professional experience
Work History
Designer
Source one corp
Petersburg, IL
05.2024 - 08.2025
- Designed innovative visual concepts for marketing campaigns and promotional materials.
- Collaborated with cross-functional teams to align design strategies with brand objectives.
- Utilized Adobe Creative Suite to create high-quality graphics and layouts.
Engineering Administrative Specialist
ATT
Springfield, USA
07.2000 - 11.2023
- Created detailed schematics for telecommunication projects using ARES, OPTI, ARAMIS, WALDO, and ARCMAPS software.
- Created instructional manuals for final post work in ARAMIS, ARES, and OPTI.
- Conducted Aramis training sessions in office and over the phone.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling for meetings and appointments, ensuring optimal use of time.
- Assisted in preparing reports and presentations, contributing to effective communication across departments.
- I'm knowledgeable in excel, outlook, and word.
- I have 2 decades of experience as a bartender and waitress.
- I have excellent manners, communication skills, and customer service.
Education
High School Diploma -
Petersburg, ILSkills
- Customer relations
- Proofreading
- Verbal communication
- Spreadsheet creation
- Report preparation
- Project planning
- Microsoft office
- Data entry
- Confidentiality and data protection
- Office management
- Supply inventory control
- Appointment scheduling
- Inventory systems
- Customer service
- Multitasking and time management
Timeline
Designer
Source one corp
05.2024 - 08.2025
Engineering Administrative Specialist
ATT
07.2000 - 11.2023