Summary
Overview
Work History
Education
Skills
Timeline
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Raenell Demello-Orta

Makawao,HI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Care Coordinator Assistant

Maui Medical Group
12.2021 - Current
  • Answered telephones and directed call to appropriate staff members.
  • Adhered to HIPAA requirement to safeguard patient confidentiality.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Scheduled patients routine appointments

Dental Assistant

Malama I Ke Ola Health Center
02.2017 - 11.2021
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Patient Service Representative

Hawaii Family Dental Centers
09.2013 - 02.2017
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.


Education

Certificate - Nursing Assistant

University Of Maui College
Kahului, HI
12.2021

Certificate - Dental Assisting

Pima Medical Institute
Aurora, CO
07.2002

High School Diploma -

Maui High School
Kahului, HI
05.1999

Skills

  • Documentation
  • Fast Learner
  • Team Player
  • Decision-Making
  • Phone Skills
  • Organizational Skills
  • Goal Setting
  • Scheduling
  • HIPAA Guidelines
  • First Aid
  • Basic Life Support for Health Care Providers (BLS)

Timeline

Care Coordinator Assistant

Maui Medical Group
12.2021 - Current

Dental Assistant

Malama I Ke Ola Health Center
02.2017 - 11.2021

Patient Service Representative

Hawaii Family Dental Centers
09.2013 - 02.2017

Certificate - Nursing Assistant

University Of Maui College

Certificate - Dental Assisting

Pima Medical Institute

High School Diploma -

Maui High School

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Raenell Demello-Orta