Raenesha Ervin
Los Angeles,CA
Summary
Skilled typist clerk with background in managing and processing essential company documents. Experience includes data entry, record maintenance, and correspondence handling. Strengths lie in fast typing speed, accuracy, confidentiality understanding, and ability to adapt to new types of software quickly. Previous work has yielded improvements in document organization and management efficiency.
Sharp Word Processor adept at typing company reports, policies and correspondence. Accurate and reliable to check documents for spelling, grammar and punctuation errors under tight deadlines.
Overview
7
7
years of professional experience
Work History
Intermediate Typist Clerk
Department of Public Social Services
02.2024 - Current
- Operated a variety of office equipment, including typewriters, calculators etc
- Organized and maintained filing systems for data storage and retrieval purposes.
- Processed Over payments issued to participants from Gain Servive Workers
- Experience utilizing Calsaws system and processing payment generating departmental receipt
- Overlooking documents through Electronic Document Management System, scan documents through system indexing cases and clearing out Q’s for all confidential documents to be submitted for validation.
- Scheduling participants for appraisal,post time limits etc
- Preparing PA 44’s and Pa 200/904 for opening and closing of cashier.
- Utilizing Excel to obtain end of day report and word to prepare all necessary documents.
Security Officer
American Guard Services
Garden, Michigan
11.2022 - 02.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
Customer Service Representative
Metro ExpressLanes
Pasadena
10.2021 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensuring customers never fell below the threshold
Advantage Resourcing
JB Hunt Transport
Norwalk, California
03.2018 - 08.2021
- Coordinated and maintained records of customer inquiries, complaints, and comments.
- Ensured customer satisfaction by providing timely resolution to customer issues.
- Assisted customers with product selection, pricing information, order placement, and delivery status.
- Provided product knowledge training for new employees to ensure a high level of service to customers.
- Developed promotional material in support of marketing campaigns for the company's products and services.
- Managed inventory levels by tracking sales data and adjusting stock accordingly.
- Conducted market research to identify opportunities for product expansion or improvement.
- Performed administrative tasks such as filing documents, updating databases, and preparing presentations.
- Developed relationships with vendors in order to secure favorable terms for purchases.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
Education
Associate of Arts - Child Development
Orange Coast College
Costa Mesa, CA06-2025
High School Diploma -
Reid High School
Long Beach, CA06-2015
Skills
- Scheduling appointments
- Accurate data entry
- Error Detection
- Email management
- Organizational abilities
- File Management
- Payment reconciliation
- Data entry and management
- Prepare documents
- Microsoft Word
- Microsoft Outlook
- Advanced in Microsoft Excel, Project, and Visio
Timeline
Intermediate Typist Clerk
Department of Public Social Services
02.2024 - Current
Security Officer
American Guard Services
11.2022 - 02.2023
Customer Service Representative
Metro ExpressLanes
10.2021 - 12.2022
Advantage Resourcing
JB Hunt Transport
03.2018 - 08.2021
Associate of Arts - Child Development
Orange Coast College
High School Diploma -
Reid High School