Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raenisha Faulkner

Piqua

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. A leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

21
21
years of professional experience
1
1
Certification

Work History

General Manager

Planet Fitness
07.2024 - Current
  • Directed daily operations, ensuring adherence to company policies and standards.
  • Oversaw facility maintenance and cleanliness, creating a welcoming environment for members.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Member Service Representative/Fitness Trainer

Planet Fitness
08.2020 - Current
  • Responsible for providing a fun, welcoming, judgment free environment for members while instilling knowledge and guidance on their fitness journey.

Front End Manager

Restaurant Depot
03.2014 - 03.2019
  • Responsible for managing cashiers and lot attendants, addressing customer issues, making weekly schedules, opening and closing the store.

Restaurant Supervisor/Bartender

Emory Conference Center Hotel
08.2005 - 08.2011

Assisted up to 70 restaurant customers while supporting 7 servers. Addressed customer inquiries effectively. Managed opening and closing procedures for hotel bar. Ordered and maintained inventory for bar products and supplies. Multitasked to meet customer needs and support servers efficiently.

Education

High School Diploma - Massage Therapy

Academy of Professional Careers
El Cajon, CA
02-2001

Skills

  • Achieved high customer satisfaction by effectively addressing inquiries and resolving issues Optimized team availability through strategic scheduling support Fostered improved communication within the team by collaborating with supervisors

Certification

Adult CPR/ AED Certified

Timeline

General Manager

Planet Fitness
07.2024 - Current

Member Service Representative/Fitness Trainer

Planet Fitness
08.2020 - Current

Front End Manager

Restaurant Depot
03.2014 - 03.2019

Restaurant Supervisor/Bartender

Emory Conference Center Hotel
08.2005 - 08.2011

High School Diploma - Massage Therapy

Academy of Professional Careers