Open To Work
Raenita Coleman
Silver Spring,MD
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
8
8
years of professional experience
Work History
Prestige Beauty Advisor
Sephora
09.2024 - Current
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of popular products.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Organized promotional events to attract potential clients, showcasing expertise in prestige beauty products and applications.
- Mentored new Beauty Advisors by sharing best practices and providing ongoing support for their success within the team.
Customer Support Specialist
Total Wine & More
08.2021 - 03.2023
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Streamlined support ticket system to reduce response times, significantly improving customer service efficiency.
Concierge Assistant Supervisor
NFC Amenity Management
01.2020 - 08.2022
- Participated in regular inventory audits for supplies at the front desk, ensuring accurate records were maintained.
- Ensured smooth shift transitions by conducting thorough handovers between incoming and outgoing team members.
- Supported supervisors in implementing new procedures and policies for optimal concierge services and staff productivity.
- Handled escalated customer complaints professionally, demonstrating empathy and commitment to resolution while maintaining company standards.
- Streamlined front desk operations for increased efficiency with effective communication and coordination among staff members.
- Managed check-in and check-out procedures for guests.
Guest Experience Manager
Busboys and Poets
05.2018 - 03.2020
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
- Boosted restaurant's reputation by organizing special events that attracted diverse clientele.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Education
Graduate Certificate - Medical Assistant
Everest Institute
Silver Spring, MDAssociate in Business Administration - Business Administration
Lincoln University
Oxford, PA05-2018
High School Diploma -
Springbrook High School
Silver Spring, MD06-2008
Skills
- Product management
- Visual merchandising expertise
- Inventory coordination
- Organization and multitasking
- Multitasking and organization
- Paperwork management
Timeline
Prestige Beauty Advisor
Sephora
09.2024 - Current
Customer Support Specialist
Total Wine & More
08.2021 - 03.2023
Concierge Assistant Supervisor
NFC Amenity Management
01.2020 - 08.2022
Guest Experience Manager
Busboys and Poets
05.2018 - 03.2020
Graduate Certificate - Medical Assistant
Everest Institute
Associate in Business Administration - Business Administration
Lincoln University
High School Diploma -
Springbrook High School