Raeshawn Jackson
LOS ANGELES,CA
Summary
Competent' reliable and committed professional with a established history of making a significant contribution to the success of a business. Excellent work ethic and adaptability when working with others. Self motivated and adheres to core values of honesty, integrity and respect. Operates in high-pressure environments while recommending the best resources and courses of action to benefit clients needs. Hardworking and dedicated to top outcomes. Excellent time management, multitasking and communication abilities. Determined employee with several years of experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations.
Overview
12
12
years of professional experience
Work History
Lead Case Manager
California Rent Relief
Los Angeles, CA
07.2019 - Current
- Increased referral rates by providing excellent service and building meaningful relationships with customers.
- Participated in professional growth programs to support special informational improvement efforts.
- Identified needs of individuals and coordinated responses based on available information concerning their financial needs.
- Addressed delays due to changes with policy and procedures.
Business Owner/Operator
Auntie G's Place
City of Los Angeles, CA
02.2019 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Spearheaded business-related aims to meet tactical planning initiatives.
- Served as principal stakeholder over organization's complete operations.
- Devised processes to boost long-term business success and increase profit levels.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Optimized team hiring, training and performance.
Senior Accounts Receivable Clerk
Executive Financial Partners
Beverly Hills, CA
01.2011 - 01.2015
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Mortgage Collection Specialist
Bank Of America Corporate HRD
West Hills, CA
02.2008 - 08.2010
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services and collection strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
Education
Sociology
California State University - Bakersfield
Bakersfield, CAAssociate of Arts - Liberal Arts And Social Behavior
Antelope Valley College
Lancaster, CA08.2015
High School Diploma -
Palmdale High School
Palmdale, CA06.2000
Skills
- Customer Service
- Staff education and training
- Client needs assessments
- Written and verbal communication
- Case management
- Typing 45 WPM
- Proficient in Google Docs; MS Office; Word; Excel; Outlook; Power Point
Timeline
Lead Case Manager
California Rent Relief
07.2019 - Current
Business Owner/Operator
Auntie G's Place
02.2019 - Current
Senior Accounts Receivable Clerk
Executive Financial Partners
01.2011 - 01.2015
Mortgage Collection Specialist
Bank Of America Corporate HRD
02.2008 - 08.2010
Sociology
California State University - Bakersfield
Associate of Arts - Liberal Arts And Social Behavior
Antelope Valley College
High School Diploma -
Palmdale High School
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