RAESHONDA F. FRIERSON
Houston,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
18
18
years of professional experience
Work History
ACCOUNT EXECUTIVE DIRECTOR
Travelers Insurance Company
04.2023 - Current
- Underwrite and negotiate complex customer accounts to minimize risk and maximize profitability
- Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining account consistent with Travelers risk appetite
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth. Exceed new business goals with $1.5 mil new business written.
- Operated as the sole employee, for a portion of the year, while handling all aspects of business operations independently and maintaining a 89% retention rate.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Work collaboratively throughout the underwriting process to ensure all perspectives are heard, understood, considered and are reflected in final account decision.
- Attended networking events to build relationships and identify sales opportunities.
- Provide coaching, mentoring and strategic counsel on underwriting of underwriters within our business unit and other lines of businesses.
- Collaborated on internal home office projects focused on implementing best practices and improving operational efficiencies.
ACCOUNT EXECUTIVE OFFICER
Travelers Insurance Company
04.2017 - 01.2023
- Directly responsible for profitability, growth and retention of South Central's book of business.
- Promoted company products, achieving targeted profit and growth objectives.
- Developed partnerships with other business groups to deliver broker and product solutions
- Provided excellent account administration services
- Facilitate and host Lunch & Learn Sessions and Continuing Education Sessions for agents and brokers in multiple states
- Mentored less experience employees, fostering professional growth and development.
- Collaborated with cross-functional teams to develop and execute project plans aimed at optimizing office operations.
ACCOUNT EXECUTIVE
Travelers
04.2009 - 01.2017
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Serviced accounts and proposed new products and services to maximize revenue.
- Collaborated with internal teams to develop account strategy..
- Attended networking events to build relationships and identify sales opportunities.
- Qualified leads, built relationships and executed sales strategies to drive new business.
UPDP
Travelers Insurance
06.2006 - 04.2009
- Built and maintained relationships with agents, brokers, and insured clients to achieve business objectives.
- Completed extensive training in underwriting, marketing, negotiation, and influence to manage a profitable book of business.
- Developed and nurtured relationships with Travelers employees across various business units to create effective sales plans.
- Traveled to internal team meetings and external meetings with agents, brokers, and clients.
Education
Bachelor of Arts - Political Science
SOUTHEAST MISSOURI STATE UNIVERSITY
Cape Girardeau, MO05.1997
Skills
- Revenue Generation
- Lead Generation
- Customer Relationship Management
- Pipeline Management
- Written and verbal communication
- Strategic Initiatives
- Sales Strategies
- Territory Management
- Account planning
Achievements Affiliations
- Completed several courses through AIMU in New York and completed the AMIM 121 course
- Girl Scouts of America
- Participate in the Travelers Diversity Networks
- Member of the Alpha Kappa Alpha Sorority Incorporated
Timeline
ACCOUNT EXECUTIVE DIRECTOR
Travelers Insurance Company
04.2023 - Current
ACCOUNT EXECUTIVE OFFICER
Travelers Insurance Company
04.2017 - 01.2023
ACCOUNT EXECUTIVE
Travelers
04.2009 - 01.2017
UPDP
Travelers Insurance
06.2006 - 04.2009
Bachelor of Arts - Political Science
SOUTHEAST MISSOURI STATE UNIVERSITY
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