Rae Lynn Sullivan
Grand Rapids,MI
Summary
Customer service professional with commitment to delivering outstanding results and fostering positive customer interactions. Proven ability to handle complex inquiries and provide effective solutions, ensuring seamless communication and support. Known for collaborating effectively with team members and adapting to dynamic environments, consistently exceeding expectations with strong communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Provider Services Representative
Priority Health
08.2022 - 07.2023
- Enhanced provider satisfaction by promptly addressing concerns and offering timely resolutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Assist provider's with claims, authorizations, and patient benefits.
Collection Specialist/skiptracer
Stenger & Stenger
12.2021 - 07.2022
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Pharmacy Technician
Meijer
01.2014 - 12.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
High School Diploma -
Forest Hills Central High School
Grand Rapids, MI06-1990
Skills
- Strong negotiation
- HIPAA compliance
- Claims processing
- Call center experience
- Insurance verification
- Strong interpersonal skills
- Teamwork
- Customer service
- Problem-solving skills
- Multitasking
Timeline
Provider Services Representative
Priority Health
08.2022 - 07.2023
Collection Specialist/skiptracer
Stenger & Stenger
12.2021 - 07.2022
Pharmacy Technician
Meijer
01.2014 - 12.2021
High School Diploma -
Forest Hills Central High School
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