Raetchel Mua
Garden Grove,CA
Summary
14 years experience in screening people and their belongings, with emphasis on protecting the nation’s transportation system to ensure safety for all. Proficient in use of security equipment. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
19
19
years of professional experience
Work History
NC Clerk
Los Angeles Probation Dept Juvenile Reimbursement
Lynwood, CA
02.2005 - 12.2007
- Answer phones and greet clients warmly.
- Assist in filing duties.
- Reroute calls to appropriate people.Insert bills in envelopes and mail.
- Operate office machines, such as photocopiers, scanners, and personal computers.
- Perform data entry.
- Work under strict deadlines
- + Type or edit your work history here
TSA Screening Officer
Transportation Security Administration, TSA
Los Angeles,CA
07.2007 - 08.2021
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Collaborated with other airport personnel to maintain a seamless flow of passengers through all stages of the travel process.
- Reduced wait times for passengers by efficiently processing a high volume of individuals through security checkpoints.
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
- Assisted in the training of new Screening Officers, ensuring consistent adherence to security standards across the team.
- Demonstrated proficiency in handling sensitive information responsibly, protecting both individual privacy and national security interests.
- Participated in regular drills and exercises designed to bolster preparedness in emergency situations, enhancing overall response capabilities.
- Enhanced airport security by conducting comprehensive passenger and baggage screenings.
Ground Operations Crew Member
JetBlue Airlines
Los Angeles, CA
07.2021 - Current
- Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment
- Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
- Works on ramp environment
- Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
- Operates external aircraft equipment
- Guides aircraft to and from aircraft parking locations
- Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
- Ensure and maintain a safe environment and operation
- Mentor Liaison: assist Liaisons with training new hires and recurrent training
Education
No Degree - Kinesiology
Long Beach City College
Long Beach, CANo Degree -
BYU-Pathways Worldwide
Skills
- Observant
- Customer service
- Compassion
- Planning and Coordination
- Critical thinking
- Good listening skills
- Adaptability
- Interpersonal Communication
- Conflict resolution
- Verbal and written communication
- Leadership
- Reliability
- Team player
Timeline
Ground Operations Crew Member
JetBlue Airlines
07.2021 - Current
TSA Screening Officer
Transportation Security Administration, TSA
07.2007 - 08.2021
NC Clerk
Los Angeles Probation Dept Juvenile Reimbursement
02.2005 - 12.2007
No Degree - Kinesiology
Long Beach City College
No Degree -
BYU-Pathways Worldwide