Alejandra Alcaraz

Affidavit Distribution Department

Opening and closing the Vote Center

Providing direct voter assistance

Managing daily email communications

Issuing and printing over 2,000 ballots

Using Ballot on Demand Machine

Accurately processing Affidavit requests

• Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
• Maintained records of customer interactions, transactions, comments and complaints.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Navigated through computer systems to review information and respond appropriately to callers.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Developed effective working relationships with team members across multiple departments.
• Participated in daily huddles with team members in order to discuss common goals and objectives.

• Greeted visitors in a friendly and professional manner while directing them appropriately.
• Provided excellent customer service to ensure satisfaction.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Processed payments, refunds, and exchanges accurately and efficiently.
• Answered phones in a courteous manner while providing excellent customer service.
• Processed customer payments accurately and efficiently.
• Processed customer orders promptly and accurately.
• Answered telephones, directed calls, and took messages.
• Collaborated with team members to complete tasks efficiently and meet deadlines.