Raeven Alicea
Ft. Pierce
Summary
Dedicated office manager with expertise in customer service, team coordination, and process improvement. Proven ability to streamline operations and enhance team collaboration for optimal performance.
Overview
7
7
years of professional experience
Work History
Office Manager
Touchstar Cinemas
Fort Pierce, FL
07.2025 - Current
- Coordinated daily operations to ensure smooth functioning of cinema activities.
- Managed scheduling for staff to optimize coverage during peak hours.
- Oversaw inventory management, tracking supplies and equipment utilization.
- Supported customer service initiatives, resolving patron inquiries efficiently.
- Trained new employees on operational procedures and company policies.
- Facilitated communication between departments to promote teamwork and collaboration.
Assistant Manager of Operations
Citi Trends
Ft. Pierce, FL
03.2025 - 10.2025
- Streamlined daily operations through effective team coordination and resource allocation.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
- Developed training materials to support onboarding of new employees, ensuring consistency in service delivery.
Assistant Manager
DD’S Discounts
Orlando, FL
07.2021 - 03.2025
- Supervised daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management procedures to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
Department Coordinator
Tjmaxx
Vero Beach, FL
09.2019 - 07.2021
- Coordinated departmental communication and scheduling to enhance operational efficiency.
- Implemented inventory management processes to ensure accurate stock levels and availability.
- Trained and mentored new staff on organizational policies and procedures, fostering team integration.
- Streamlined administrative workflows, reducing processing time for departmental requests and approvals.
Education
High School Diploma -
Satellite High School
05.2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
Touchstar Cinemas
07.2025 - Current
Assistant Manager of Operations
Citi Trends
03.2025 - 10.2025
Assistant Manager
DD’S Discounts
07.2021 - 03.2025
Department Coordinator
Tjmaxx
09.2019 - 07.2021
High School Diploma -
Satellite High School