Raevyn Allen
Roanoke,VA
Summary
Hardworking employee enthusiastic about learning the Commercial Driving field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Services Representative
Risk Management Programs, Inc.
01.2021 - Current
- Member Account Management (i.e. policy updates, underwriting functions, and member help)
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to the achievement of department goals through consistent high-quality work.
Delivery Driver
FedEx
10.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Lifted, lowered, and carried packages typically weighing 1-80 pounds throughout regular course of delivery.
Census Enumerator
Department Of Commerce
06.2020 - 01.2021
- Improved data accuracy by diligently collecting and recording census information from households.
- Enhanced community participation in the census by conducting door-to-door visits and providing clear explanations of the process.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Increased response rates by addressing concerns and answering questions regarding the importance of accurate census data.
Night Auditor
Sleep Inn Hotel
11.2019 - 05.2020
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
Education
Bachelor of Arts - Business Administration
Southern New Hampshire University
Manchester, NH10.2020
Skills
- Commercial Driving
- Vehicle Maintenance
- Customer Service
- Punctual and Reliable
- GPS and Route Planning
- Product Knowledge
- Paperwork Processing
- Report Generation
- Account Updating
- Data Entry
- Customer Relationship Management (CRM)
Certification
- Commercial Drivers License A (CDL A)
- Licensed Property & Casualty Insurance Agent
Timeline
Delivery Driver
FedEx
10.2021 - Current
Member Services Representative
Risk Management Programs, Inc.
01.2021 - Current
Census Enumerator
Department Of Commerce
06.2020 - 01.2021
Night Auditor
Sleep Inn Hotel
11.2019 - 05.2020
Bachelor of Arts - Business Administration
Southern New Hampshire University
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