Raevyn B. Day
Phoenix,AZ
Summary
Professional admissions specialist, equipped to excel in fast paced educational environment. Proven track record of effectively supporting student enrollment and meeting institutional goals. Strong focus on collaboration and adaptability, coupled with excellent interpersonal and analytical skills.
Overview
13
13
years of professional experience
Work History
Admissions Consultant
University of Arkansas Grantham Formally (Grantham University )
07.2021 - Current
- Manage inbound and outbound calls with prospective students interested in enrollment.
- Maintain a thorough understanding of university programs and systems.
- Ensure compliance with admissions policies and federal guidelines.
- Assess admissions eligibility, including special consideration cases.
- Provide exceptional service throughout the student admissions journey.
- Remote
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Maintained accurate records of all applicant data using admissions software systems, allowing for efficient analysis and reporting.
Admissions Consultant
Independence University (Centers for Excellence in Higher Education)
09.2018 - 07.2021
- Follow up with prospective students and respond to inquiries promptly.
- Guide applicants through the enrollment process via calls, emails, and texts.
- Accurately input and manage student data with a zero-error rate.
- Meet and exceed performance metrics on a daily, weekly, and monthly basis.
- Utilize strong motivational techniques to support student enrollment.
- Remote
Enrollment Advisor
Pearson (Arizona State University Online)
05.2017 - 09.2018
- Supported students through the enrollment process, including application and financial aid.
- Conducted interviews, answered inquiries, and maintained detailed records.
- Used CRM dashboards to monitor performance and meet KPIs.
- Delivered excellent service to prospective students via phone and email.
- Consistently achieved enrollment goals in a fast-paced environment.
Customer Service Representative
Meritain Health
11.2014 - 05.2017
- Answered calls and resolved claims, benefits, and eligibility questions.
- Provided accurate information to members and providers.
- Assisted with claims adjustments and policy clarification.
- Maintained professionalism while managing high call volumes.
- Effectively handled multi-tasking responsibilities in a fast-paced setting.
Quality Assurance Specialist
General Dynamics Information Technology
09.2012 - 05.2014
- Monitored and evaluated customer service representative performance.
- Conducted test calls, training sessions, and monthly feedback reviews.
- Ensured quality compliance and developed training documentation.
- Handled Medicare and Marketplace program inquiries and claims adjustments.
- Documented detailed customer service interactions using government systems.
Education
High School Diploma -
South Mountain High School
Phoenix, Arizona05.2011
B.S. - Business Administration
University of Arkansas Grantham
Skills
- Skilled in Microsoft Office applications
- Admissions
- Skilled in document organization and communication systems
- Typing speed of 35 WPM
- Performance tracking proficiency
- Basic entry-level security clearance
- Admissions
- Effective multitasking
Timeline
Admissions Consultant
University of Arkansas Grantham Formally (Grantham University )
07.2021 - Current
Admissions Consultant
Independence University (Centers for Excellence in Higher Education)
09.2018 - 07.2021
Enrollment Advisor
Pearson (Arizona State University Online)
05.2017 - 09.2018
Customer Service Representative
Meritain Health
11.2014 - 05.2017
Quality Assurance Specialist
General Dynamics Information Technology
09.2012 - 05.2014
B.S. - Business Administration
University of Arkansas Grantham
High School Diploma -
South Mountain High School
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