Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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Rafael Arias

Glen Oaks

Summary

Dynamic customer service professional with proven cash handling expertise at Ralph's Italian Ices. Skilled in conflict resolution and inventory management, I excel in fostering positive customer experiences and maintaining operational efficiency. Recognized for reliability and professionalism, I effectively address customer inquiries while ensuring compliance with safety standards. I am able to work well with others and provide thorough, effective help to any questions a customer may have. I am capable of rudimentary labor, and I can safely and efficiently handle tasks given to me.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Ralph's Italian Ices
Floral Park
06.2023 - Current
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Processed credit card transactions accurately and efficiently.
  • Operated cash registers to process payments for goods and services.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Resolved customer complaints in a professional manner.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Greeted customers and provided friendly customer service.
  • Balanced cash drawers at the end of each shift.
  • Complied with all health and safety regulations while performing job duties.

Maintenance Crew Member

St. Mary's High School
Manhasset
06.2024 - 08.2024
  • Performed routine maintenance and repair of buildings, grounds, and equipment.
  • Assisted with painting projects both inside and outside the facility.
  • Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
  • Sealed cracks in concrete surfaces to protect against water damage.
  • Assisted with installation of new equipment when necessary.
  • Installed new locks on doors when requested by management staff.
  • Installed new equipment according to manufacturer's instructions.
  • Applied sealant around windowsills to keep out drafts and pests.
  • Inspected building interiors and exteriors for needed repairs or replacements.
  • Cut grass around the perimeter of the building using a lawn mower.
  • Maintained inventory of tools and supplies used for repairs and maintenance projects.
  • Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
  • Maintained outdoor areas, including landscaping and parking lot repairs.
  • Trained new maintenance staff on procedures and safety protocols.
  • Performed painting, carpentry, and masonry work to maintain building aesthetics.
  • Performed routine maintenance checks and repairs on building systems to ensure optimal operation.
  • Adjusted and repaired building systems to improve efficiency and reduce energy costs.
  • Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
  • Executed groundskeeping duties, including snow removal and leaf cleanup, to ensure safe access.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.

Camp Counselor

St. Mary's High School
Manhasset
06.2024 - 07.2024
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
  • Communicated regularly with parents regarding their child's progress at camp.
  • Conducted pre-camp orientation sessions for new campers and parents.
  • Assisted in developing weekly lesson plans for various age groups.
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Developed individualized behavior management plans for campers with special needs.
  • Maintained accurate records including daily attendance logs, incident reports, and medical forms.
  • Created an environment conducive to learning by implementing positive reinforcement strategies.
  • Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
  • Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
  • Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
  • Encouraged camper participation in recreational activities through enthusiastic leadership style.
  • Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Enforced discipline and policies to protect safety of recreational activity participants.

Education

Currently Studying To Achieve High School Diploma -

St. Mary's College Preparatory High School
Manhasset, NY

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Team building
  • Conflict resolution
  • Safety compliance
  • Time management
  • Equipment maintenance
  • Multitasking and organization
  • Refund handling
  • Drawer management
  • Customer inquiries
  • Product knowledge
  • Phone etiquette
  • Positive and professional
  • Customer complaint resolution
  • Basic math
  • Reliability and punctuality
  • Cash management
  • Customer service excellence
  • Effective communication
  • Professionalism

Affiliations

  • Captain of Lacrosse team.
  • MMA fighter of over 13 years.
  • Cook in free time.
  • Avid workout and gym enthusiast

Languages

English
Full Professional
Spanish
Limited

Accomplishments

  • 1 of 20 Hispanic-American high school students selected to attend a college event at Adelphi University.
  • Public Speaker.
  • Ambassador for St. Mary's High School.

References

References available upon request.

Timeline

Maintenance Crew Member

St. Mary's High School
06.2024 - 08.2024

Camp Counselor

St. Mary's High School
06.2024 - 07.2024

Customer Service Cashier

Ralph's Italian Ices
06.2023 - Current

Currently Studying To Achieve High School Diploma -

St. Mary's College Preparatory High School

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Rafael Arias