Rafael Bernal Jr.
Roselle,IL
Summary
Dynamic leader with proven expertise in operations management and customer satisfaction, honed at BNL, Champs Sports, and Nordstrom. Excelled in team management, driving efficiency, and enhancing service quality. Skilled in inventory control and fostering customer loyalty, achieving significant improvements in engagement and operational performance. Demonstrates exceptional organizational skills and a commitment to excellence. Self driven and eager to accomplish more.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
BNL
03.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Sales Associate
Nordstrom
11.2022 - 02.2023
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Assistant Store Manager
Champs Sports
11.2015 - 07.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
General Education -
Lake Park High School
Medinah, IL & Roselle, IL06.2018
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Organization and prioritization
- Operations management
- Reliable and responsible
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Nordstrom
11.2022 - 02.2023
Restaurant Manager
BNL
03.2021 - Current
Assistant Store Manager
Champs Sports
11.2015 - 07.2021
General Education -
Lake Park High School
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