Rafael Castillo
College Station,TX
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Advisor
Best Buy
College Station, TX
08.2024 - Current
- Assisted customers by answering questions and helping them find the right products based on their needs
- Promoted and explained Best Buy credit cards, helping customers understand rewards and financing options
- Greeted customers as a host and directed them to the appropriate departments
- Trained new hires mainly seasonal employees, on POS systems, customer service, and credit card pitches
- Helped new employees build confidence and get comfortable with their roles
- Stayed up to date on current sales promotions and store goals
- Consistently contributed to team goals, including credit card sign-ups and daily performance targets
- Supported multiple areas of the store, including customer service, front end, host, and warehouse
- Assisted with closing procedures alongside closing managers or key turner, including securing the store, shutting down systems, organizing merchandise, and preparing the store for the next day
- Maintained store cleanliness and organization by restocking items, removing trash, and ensuring all areas were properly arranged
Steward/Dishwasher
Levy Restaurants
College Station, TX
07.2024 - 06.2025
- Supported high volume kitchen operations during game days and large events at Kyle Field
- Took on leadership responsibilities as second in command, stepping in when the lead dishwasher was absent
- Assisted chefs by prioritizing urgent cleaning needs and maintaining workflow in a fast paced environment
- Operated and maintained industrial dishwashing equipment independently
- Managed waste removal and maintained cleanliness of kitchen areas throughout shifts
- Helped prepare and organize items for premium and donor events, including silverware, glassware, and garnish stations
- Assisted with transporting food, equipment, and supplies across different areas of the stadium during events
- Helped unload and organize prepared meals from hot boxes for service
- Supervised temporary staff during large events, ensuring tasks were completed efficiently and correctly
- Demonstrated strong work ethic by consistently working long shifts (up to 12 hours) in high pressure environments
- Was in charge of the Legacy Kitchen during game days, making sure all dishes were being washed and that temporary dishwashers were doing their jobs properly so the kitchen didn’t slow down
- Worked in that specific kitchen from the start of the day to the end of the night (sometimes until 2 AM), making sure everything was clean, organized, and running smoothly
Education
High School Diploma -
A&M Consolidated High School
College StationAssociate of Science -
Blinn College
Bryan, TX05-2029
Skills
- Sales experience
- Customer service experience
- Upselling strategies
- Customer relationship building
- Hospitality
- Sanitizing
- Event planning and assistance
- Kitchen operations
- Food running
Certification
Food Handlers certification
TABC certification
Timeline
Sales Advisor
Best Buy
08.2024 - Current
Steward/Dishwasher
Levy Restaurants
07.2024 - 06.2025
High School Diploma -
A&M Consolidated High School
Associate of Science -
Blinn College