Rafael Coppola
Baltimore,MD
Summary
Experienced in managing recovery house operations, addressing resident needs and concerns while ensuring compliance with relevant laws and regulations. Developed and implemented policies that fostered a safe environment conducive to recovery, while collaborating with medical and mental health professionals to coordinate care. Organized educational events aimed at enhancing residents' understanding of addiction recovery and relapse prevention strategies, contributing to their personal growth and sobriety. Maintained effective communication with families and local law enforcement to support residents' journeys toward recovery.
Overview
5
5
years of professional experience
Work History
Recovery House Manager
P h a mental health
Baltimore, MD
10.2023 - Current
- Responded to needs and concerns of residents and visitors.
- Developed and implemented policies and procedures for the recovery house.
- Ensured compliance with all applicable laws, regulations, codes, ordinances, rules and standards related to Recovery House operations.
- Responded promptly to inquiries from potential clients seeking admission into the facility.
- Collaborated closely with medical professionals in order to coordinate appropriate medical care for recovering addicts.
- Organized educational events for residents such as lectures on addiction recovery topics or workshops on relapse prevention strategies.
- Provided individual counseling sessions for residents struggling with addiction-related issues.
- Coordinated with mental health professionals on behalf of residents to ensure continuity of care.
- Maintained positive relationships with local law enforcement agencies to ensure safety of the facility.
- Monitored progress of resident treatment plans in accordance with Recovery House standards.
- Participated in outreach programs aimed at educating the community about addiction recovery services available at the Recovery House.
- Created and maintained a safe, secure environment that promoted sobriety and encouraged personal growth.
- Met regularly with families of recovering addicts to provide support and resources during their loved one's journey toward sobriety.
- Monitored daily performance and patient outcomes to maintain quality assurance.
Restaurant server and wine consultant
The black olive restaurant
Baltimore, USA
07.2022 - 04.2024
Server
Sagamore Pendry Baltimore
Baltimore, USA
09.2020 - 08.2022
- According to my employer I believe I did a great job
Server
Atlas restaurant group
Baltimore, USA
Education
Bachelor of Arts - Mass Communication
Cairo University
Cairo Egpt07-1979
Skills
- Customer relationship management
- Addiction education
- Event coordination
- Community outreach
- Quality assurance
- Effective communication
- Conflict resolution
- Problem analysis
- Substance abuse
- Mental health awareness
- Performance appraisals
- Motivational interviewing
- Multitasking Abilities
Timeline
Recovery House Manager
P h a mental health
10.2023 - Current
Restaurant server and wine consultant
The black olive restaurant
07.2022 - 04.2024
Server
Sagamore Pendry Baltimore
09.2020 - 08.2022
Server
Atlas restaurant group
Bachelor of Arts - Mass Communication
Cairo University