Rafael Figuereo
Cliffside Park,NJ
Summary
Successful Automotive Sales Associate specializing in consulting with customers with unique backgrounds to uncover and meet diverse needs. Resourceful, hardworking, and dependable collaborator. Knowledgeable about vehicle features and operations, dealer services and aftermarket products.
Hardworking and purposeful professional possessing excellent interpersonal and time management skills.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Mercedes Benz Of Paramus
Paramus, NJ
10.2020 - 04.2023
- Professional appearance and workmanship always maintained.
- Attending meetings, local and out of state seminars to discuss new makes and models of vehicles and their features.
- Always delivering overall exceptional experience to customer by making sure exceeded all their expectations.
- Great customer retention from previous customers from different brands and dealerships.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
- Developed and maintained solid client relationships by regularly following up on clients.
- Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Sales Consultant
Jaguar Land Rover Paramus
Paramus, NJ
03.2019 - 08.2020
- Adept at negotiating with high profile clients utilizing marketing materials to their full potential and closing sales on big ticket items.
- Developed large contingency of repeat customers who also made regular referrals.
- Worked closely with service managers to make certain that all customers received best possible service.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
- Utilized consultative approach to gain trust and confidence of customers.
- Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
- Generated appointments and quotes through proactive outbound prospecting and lead activity management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Sales Consultant
Benzel-Busch Mercedes Benz
Englewood, NJ
10.2015 - 03.2019
- Professional appearance and workmanship always maintained.
- Attend meetings, local and out of state seminars to discuss new makes and models of vehicles and their features.
- Always delivering overall exceptional experience to customer by making sure exceeded all their expectations.
- Developed and maintained solid client relationships by regularly following up on clients.
- Utilized consultative approach to gain trust and confidence of customers.
- Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
- Generated appointments and quotes through proactive outbound prospecting and lead activity management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Recognized security risks to properly handle situations.
Internet Sales Manager
Acura of Ramsey
Ramsey, NJ
01.2013 - 10.2015
- Develop instant connection, growing and sustaining existing client relationship to achieve top new/used vehicle sales, achieve top sales results.
- Established internet-based sales strategies and templates for new/used car inquiries.
- Continually set, reassess personal goals to maximize sales results.
- Engage in regular web training to better skills and performance; market existing programs and develop new ones with management
- Utilize client focused sales approach to assess and meet their needs and close sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Negotiated product sales and trade-in deals for maximum profit.
- Resolved customer complaints regarding sales and service.
Education
Marketing - Technical Marketing
Technical Institute- Merplan
Santo Domingo, Dominican Republic07.1996
Sales & Marketing - Career And Technical Education
Technical Institute Merplan
Santo Domingo, Dominican Republic05.1994
Bachelor in Accounting - Accounting And Business Management
A.P.E.C
Santo Domingo, Dominican Republic04.1994
English & Toefel - Foreign Languages Education
UNICDA
Santo Domingo, Dominican Republic03.1992
Skills
- Decision-making
- Reliable & trustworthy
- Troubleshooting
- Critical thinking
- Microsoft Office
- Friendly, positive attitude
- Fluent in Spanish
- Customer service
- Organization
- Sales and Marketing
- Sales Proposal Creation
- Strategic Account Development and Management
- Product and Service Knowledge
- Contract Negotiation and Closing Tactics
- Persuasive Communication
Accomplishments
- Achieved Council Of Sales Excellence Gold Level.
- Awarded #1 F&I Ambassador 2022 by GSM and Finance Director.
- Awarded Top 50 Sales Consultant Nationwide.
- Increased store revenue by $1.3 Million in 2021.
- Increased store revenue by $1.6 Million in year 2022.
Timeline
Sales Consultant
Mercedes Benz Of Paramus
10.2020 - 04.2023
Sales Consultant
Jaguar Land Rover Paramus
03.2019 - 08.2020
Sales Consultant
Benzel-Busch Mercedes Benz
10.2015 - 03.2019
Internet Sales Manager
Acura of Ramsey
01.2013 - 10.2015
Marketing - Technical Marketing
Technical Institute- Merplan
Sales & Marketing - Career And Technical Education
Technical Institute Merplan
Bachelor in Accounting - Accounting And Business Management
A.P.E.C
English & Toefel - Foreign Languages Education
UNICDA
Languages
- Bilingual: English and Spanish
Languages
- Bilingual: English and Spanish
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