Rafael Garcia
Wenatchee,WA
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Effective at setting up, programming and configuring devices in homes and businesses for customers to access satellite TV and internet services. Experienced in pulling cable, installing devices and educating users on basic procedures. Proficient installation and repair technician well-versed in satellite services. Skillful installing new systems, troubleshooting problems and correcting issues. Positive and upbeat team player with good customer service and communication skills.
Overview
24
24
years of professional experience
Work History
Satellite Tv Sales and Installation
Rafa's satellites
07.2001 - Current
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Fed cables through access holes, attics and floor spaces.
- Configured internet connections, routers and wireless access for devices.
- Calibrated newly installed and repaired equipment according to customer requirements and package plans.
- Responded to service requests during and after business hours.
- Installed wiring, cabling and networking hardware on customer premises.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Gave customers accurate quotes on satellite repair and installation packages .
Education
Eastmont High School
East Wenatchee, WA06.1991
Skills
- Upselling Techniques
- Home Visits
- Complex Problem-Solving
- Industry Trends
- Preventive Maintenance
- Customer Education
- Equipment Functionality
- Remote Programming
- Sales Skills
- Configuring Equipment
- System Upgrades
- Calibration
- Dish Installation
- Bug Fixes
- Product Knowledge
- Product and Service Sales
Languages
Spanish
Native or Bilingual
Timeline
Satellite Tv Sales and Installation
Rafa's satellites
07.2001 - Current
Eastmont High School
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