Rafael Garcia Castillo
Cape Coral
Summary
Personable and resourceful individual with talent for quickly understanding and addressing client needs. Possesses knowledge in technical troubleshooting and customer service, along with strong problem-solving skills. Capable of delivering exceptional support and ensuring customer satisfaction through effective communication and solutions.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Consultation Agent
Best Buy Geek Squad
Fort Myers, FL
06.2024 - Current
- Assist clients in their understanding of current technology and having their devices serviced for repairs regarding software difficulties or complications.
- Collaborate with sales associates in granting clients a favorable customer service experience that meets their needs and addresses further concerns about purchasing newer technological products.
- Operate in unity with certified Advanced Repair Agents (ARAs) to gain a more informed understanding of technological processes.
- Observe and Interact with Supervisor in their methods of navigating clientele frustrations towards relief and trust while overseeing operations of both Advanced Repair Agents and Consultation Agents.
- Performed 20 minute interactions with clientele in an effective and efficient manner solving their needs or requests while providing accurate recommendations given the client's personal situation.
Education
Bachelor of Science - Computer Information Systems Major
Florida Gulf Coast University
Fort Myers, FL12-2027
High School Diploma -
Cape Coral High School
Cape Coral, FL05-2023
Skills
- Proficient in Microsoft Applications: Word; Excel; PowerPoint
- Continuous improvement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Reading
- Video Gaming
LEADERSHIP EXPERIENCE
Florida Gulf Coast University Humanities Project, Florida Gulf Coast University Representative, Fort Myers, FL, 2024-12;
- Interacted in a cultural collaboration project with two student representatives from the University of Sienna in Italy, focusing on a chosen disability and how it is interpreted or acknowledged throughout our respective countries.
- Actively planned and interacted with the student representatives at appropriate times where we were available in accordance with our respective schedules while keeping in mind the three-hour time zone dilation.
- Collaborated on the project through the presentation platform Canva, organizing information regarding Aphasia, how it is acknowledged and handled within our respective countries.
- Scheduled active online sessions where we reviewed the information and practiced going over the information.
Timeline
Consultation Agent
Best Buy Geek Squad
06.2024 - Current
Bachelor of Science - Computer Information Systems Major
Florida Gulf Coast University
High School Diploma -
Cape Coral High School