ZOLIN HODGE
Orlando,FL
Summary
A dedicated college undergraduate studying computer science, seeking hands-on experience in coding to pursue a career as a software engineer, developer, or game developer. Passionate about technology and driven by a love for learning and problem-solving.
Overview
2
2
years of professional experience
Work History
Consultation Agent
Geeksquad
Orlando, FL
01.2024 - Current
- Troubleshoot and resolve product issues: Diagnosed and fixed a wide range of technical problems for customers, including hardware malfunctions, software glitches, and connectivity issues, ensuring devices were restored to optimal functionality.
- Develop solutions and ensure customer satisfaction: Created tailored solutions to meet the unique needs of each customer, from recommending new products to providing detailed instructions on usage, ensuring a high level of customer satisfaction.
- A team player committed to collaborative problem-solving: Worked closely with colleagues to tackle challenging technical issues, sharing knowledge and expertise to find the best solutions and enhance the overall service quality.
- Persistent and focused on task completion: Demonstrated unwavering determination to resolve even the most complex issues, employing a methodical approach to troubleshooting and refusing to give up until the problem was fully resolved.
- Open to feedback for continuous improvement: Actively sought feedback from both customers and colleagues to identify areas for improvement, continuously refining my skills and approaches to provide better service and support.
Sales Associate
Best Buy
Orlando, FL
09.2022 - 11.2023
- Acquired in-depth knowledge of computer systems to assist customers: Developed a comprehensive understanding of various computer systems, including desktops, laptops, and peripherals, to provide expert guidance to customers. This involved staying up-to-date with the latest technological advancements and product features to offer accurate and relevant advice.
- Built computers independently: Gained hands-on experience in assembling custom computer systems from scratch, selecting compatible components, and ensuring proper configuration and functionality. This skill not only improved personal technical proficiency but also allowed for better support of customers seeking custom-built solutions.
- Successfully transferred skills to Geek Squad while attending college: Leveraged the technical knowledge and customer service skills acquired at Best Buy to seamlessly transition to a role at Geek Squad. Managed to balance the demands of a part-time job with a full-time college schedule, demonstrating strong time management and adaptability.
- Achieved high membership sales through confident communication and personalized service: Excelled in selling membership plans by building rapport with customers, understanding their specific needs, and articulating the benefits of various plans in a compelling manner. Maintained a high closing rate by delivering tailored solutions that resonated with individual customers.
- Adaptable and quick learner, preferring hands-on experience: Demonstrated the ability to quickly grasp new concepts and technologies through practical application. Preferred engaging directly with tasks and challenges to gain a deeper understanding and enhance learning outcomes, which proved beneficial in a fast-paced retail environment.
Education
Associate of Arts - Computer And Information Sciences
Valencia College
Orlando, FL08-2026
Skills
- Cash handling experience as a cashier
- Proficient in Microsoft Word, Excel, and PowerPoint
- Strong time management and decision-making skills
- Effective multitasking, organization, and communication abilities
- Team player with a likable personality, facilitating product sales
- Quick learner, adaptable to various roles
Timeline
Consultation Agent
Geeksquad
01.2024 - Current
Sales Associate
Best Buy
09.2022 - 11.2023
Associate of Arts - Computer And Information Sciences
Valencia College
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