Rafael Gomes

• Responsible for managing and expanding strategic relationships with key global accounts of Convergint, supporting the execution of multi-site projects across LATAM with a focus on electronic security and audio-visual integration (AVI).
• Lead the management of Convergint’s comprehensive security portfolio, including video surveillance (CCTV), access control systems, intrusion detection, intercom, visitor management, PSIM, identity management, and command and control center solutions (CCO).
• Coordinate the deployment of AV solutions such as meeting room technology, digital signage, videowalls, auditorium systems, and control centers, ensuring standardization and adherence to global client requirements.
• Serve as the main commercial interface between Convergint Global Accounts and LATAM operations, ensuring projects are delivered with global alignment and local execution excellence.
• Manage the partnership with PSNI Global Alliance in LATAM, acting as the primary liaison for all AV-related opportunities, facilitating collaboration with PSNI affiliates to enhance Convergint’s delivery capacity in the region.
• Identify and develop new business opportunities within global accounts, promoting Convergint’s full suite of security and AV solutions;
• Lead the sales cycle for assigned global accounts, from opportunity identification and proposal development to contract negotiation and post-sales account management.
• Collaborate cross-functionally with engineering, project management, service teams, and regional leadership to guarantee seamless execution and continuous client satisfaction.
• Support global-to-local strategy alignment, ensuring consistent service levels and project governance across LATAM countries, maintaining Convergint’s reputation as a global leader in integrated security and AV solutions

• Responsible for driving market development and growth for software-based products and internally developed system integrations from Convergint’s Software Factory.
• Lead a team of Business Development Executives dedicated to expanding market presence for proprietary solutions such as system integrations turned into products, digital signage, videowall, Control Centers (CCO), and other digital platforms.
• Manage and cultivate strategic relationships with global integrators, especially those without local LATAM presence, enabling them to offer Convergint’s software and digital solutions to their clients.
• Act as the main commercial interface between the Software Factory and global accounts in LATAM, identifying new business opportunities and coordinating product positioning strategies.
• Collaborate with cross-functional teams — including product development, engineering, and delivery teams — to ensure alignment of market strategies with product roadmaps and company goals.
• Monitor and analyze product performance and market trends, identifying areas for improvement and driving initiatives to increase adoption, customer satisfaction, and revenue.
• Develop and execute go-to-market strategies for new software products, integrations, and digital platforms, expanding Convergint’s footprint across strategic verticals and regions.
• Manage the full sales cycle of proprietary solutions, from market prospecting and client engagement to deal closing and post-sales support.
• Actively promote digital transformation initiatives with clients, leveraging Convergint’s in-house developed solutions to modernize operations, improve efficiency, and create value.
• Support internal teams by providing market feedback, product insights, and technical guidance, contributing to the continuous evolution and competitiveness of Convergint’s software and digital offerings.

• Developed markets across Brazil, USA, Canada, LATAM, Europe, and Asia for software solutions, contributing to digital transformation.
• Supervised team activities, coordinated execution, and motivated employees to increase profits.
• Collaborated with the board and sectors to achieve company objectives.
• Managed the full sales cycle, converting prospects into active clients.
• Resolved technical problems and provided feedback to teams.
• Prepared strategic plans for the Commercial area, aligning sales strategies with marketing efforts.

• Coordinated the pre-sales engineering team focused on Unified Communications (U&C) in Brazil and LATAM.
• Lead technical projects and pricing strategies for U&C product line.
• Prepared technical proposals, executive projects, and supported public and private bids.
• Conducted site surveys and presented technical solutions to customers.
• Provided technical and commercial support to sales teams.