Rafael Gongora
Spring,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Cheddars Stratch Kitchen
Spring, TX
09.2024 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Stocked service areas with supplies during slow periods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Cashier
Bath & Body Works
Spring, TX
11.2023 - Current
- Greeted customers and answered any questions they had about the store's products
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
Team Member
Chick-Fil-A
Spring, TX
12.2022 - 05.2023
- Rang up orders
- Handled card and cash payments
- Help guests with any questions or concerns
Bayhost/Server
Topgolf
Spring, TX
05.2022 - 10.2022
- Greeted guests
- Checked on guests frequently
- Took and memorized orders
- Handled a high volume of customers regularly
- Cleared tables
- Processed transactions
- Cleaned and sanitized restaurant, bar and dining room
- Critical Thinking
Cashier
Freddy's Frozen Custard & Steakburgers
Spring, TX
05.2021 - 06.2022
- I work cashier, custard, drive-thru, work in the back
- And make sure every guest is satisfied with their food and custard
- Rang up purchases
- Received and processed returns
- Handled guest complaints and concerns
- Greeted guests
- Stocked shelves
- Opened the store and restaurant
- Greeted guests
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High school or equivalent -
Klein Collins
Spring, TX06.2022
Skills
- Cashiering
- Cleaning Experience
- Food Service
- Customer service
- Cash Handling
- Food Preparation
- Kitchen Experience
- Cooking
- Food Safety
- Commercial Cleaning
- Serving Experience
- Host/Hostess
- Restaurant Experience
- Hospitality
- POS Systems
- Customer Service
- ID Verification
- Liquor regulations and compliance
- Spirit, wine, and beer expertise
Certification
TABC Certified
Timeline
Server
Cheddars Stratch Kitchen
09.2024 - Current
Cashier
Bath & Body Works
11.2023 - Current
Team Member
Chick-Fil-A
12.2022 - 05.2023
Bayhost/Server
Topgolf
05.2022 - 10.2022
Cashier
Freddy's Frozen Custard & Steakburgers
05.2021 - 06.2022
High school or equivalent -
Klein Collins