Rafael Gutierrez
Chicago,IL
Summary
Experienced customer service representative with proven track record driving high customer satisfaction and creating positive customer experiences. Committed to maintaining an organized and structured work environment which serves employees and customers alike.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Walmart
06.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled money services such as money orders, bill payments, account transactions, etc.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Volunteer
Little League Baseball Inc.
06.2016 - 06.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted teaching/coaching youth ages 5-12yrs.
- Served as announcer to convey all messages and announcements to all facility attendees
Front End Associate
Jewel Osco
07.2022 - 02.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions
- Took charge of the sanitary and orderly conditions of store's front end
Crew Member
Yum! Brands Inc.
03.2019 - 09.2019
- Took orders, prepared meals, and collected payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Bachelor of Arts - Business Economics
University of Chicago
Chicago, IL05.2027
High School Diploma -
Joliet Central High School
Joliet, IL05.2023
Skills
- Customer Relationship Management
- Quality Assurance
- Guest Services
- Complex Problem-Solving
- Inventory Control
- Refunds and Exchanges
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Walmart
06.2023 - Current
Front End Associate
Jewel Osco
07.2022 - 02.2023
Crew Member
Yum! Brands Inc.
03.2019 - 09.2019
Volunteer
Little League Baseball Inc.
06.2016 - 06.2023
Bachelor of Arts - Business Economics
University of Chicago
High School Diploma -
Joliet Central High School
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