Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rafael Lemus

Yaphank

Summary

Looking for a opportunity to grow Authorized to work in the US for any employer

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Omega Moulding
04.2025 - Current
  • Process and enter customer orders accurately and efficiently into the system
  • Collect and organize data related to orders, ensuring all information is complete and accurate
  • Maintain and update databases with order information
  • Transcribe and document order details, ensuring clarity and precision
  • Assist with general office duties such as filing, scanning, and organizing paperwork
  • Perform basic math calculations to verify order quantities and pricing

Team Lead

Give and Go Bakery
01.2023 - 05.2023
  • Coordinated and executed the timely delivery of products to customers, ensuring accuracy and efficiency
  • Collaborated with cross-functional teams to optimize supply chain processes and improve overall operational efficiency
  • Implemented quality control measures to ensure that all outgoing shipments met customer specifications and industry standards
  • Resolved transportation issues such as delays or damages by liaising with carriers and negotiating solutions
  • Assisted in the development of logistics plans, including route optimization, load planning, and scheduling of deliveries
  • Collaborated with customer service team to resolve shipping-related inquiries or complaints in a timely manner
  • Developed strong relationships with key vendors resulting in improved pricing terms

Warehouse Associate

PhiGEM Parts
09.2020 - 05.2023
  • Use of Electric Pallet Jack and sit down forklift
  • Familiar with UPS, FedEx and DHL shipping programs
  • Received, inspected, and documented incoming shipments of products
  • Efficiently organized and maintained inventory in accordance with company standards
  • Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
  • Performed regular quality checks on products to ensure they met specifications
  • Assisted in conducting physical inventory counts to reconcile stock levels
  • Reduced shipping errors by XX% through improved order verification process

Education

High school diploma -

Huntington High School
Huntington, NY
06.2007

Skills

  • Picking and packing
  • Order picking
  • Problem-solving
  • Data entry
  • Customer service
  • Call center experience

Certification

CompTIA A+

Languages

English
Spanish

Timeline

Customer Service Representative

Omega Moulding
04.2025 - Current

Team Lead

Give and Go Bakery
01.2023 - 05.2023

Warehouse Associate

PhiGEM Parts
09.2020 - 05.2023

High school diploma -

Huntington High School

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Rafael Lemus