Rafael Lemus
Yaphank
Summary
Looking for a opportunity to grow Authorized to work in the US for any employer
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Omega Moulding
04.2025 - Current
- Process and enter customer orders accurately and efficiently into the system
- Collect and organize data related to orders, ensuring all information is complete and accurate
- Maintain and update databases with order information
- Transcribe and document order details, ensuring clarity and precision
- Assist with general office duties such as filing, scanning, and organizing paperwork
- Perform basic math calculations to verify order quantities and pricing
Team Lead
Give and Go Bakery
01.2023 - 05.2023
- Coordinated and executed the timely delivery of products to customers, ensuring accuracy and efficiency
- Collaborated with cross-functional teams to optimize supply chain processes and improve overall operational efficiency
- Implemented quality control measures to ensure that all outgoing shipments met customer specifications and industry standards
- Resolved transportation issues such as delays or damages by liaising with carriers and negotiating solutions
- Assisted in the development of logistics plans, including route optimization, load planning, and scheduling of deliveries
- Collaborated with customer service team to resolve shipping-related inquiries or complaints in a timely manner
- Developed strong relationships with key vendors resulting in improved pricing terms
Warehouse Associate
PhiGEM Parts
09.2020 - 05.2023
- Use of Electric Pallet Jack and sit down forklift
- Familiar with UPS, FedEx and DHL shipping programs
- Received, inspected, and documented incoming shipments of products
- Efficiently organized and maintained inventory in accordance with company standards
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Performed regular quality checks on products to ensure they met specifications
- Assisted in conducting physical inventory counts to reconcile stock levels
- Reduced shipping errors by XX% through improved order verification process
Education
High school diploma -
Huntington High School
Huntington, NY06.2007
Skills
- Picking and packing
- Order picking
- Problem-solving
- Data entry
- Customer service
- Call center experience
Certification
CompTIA A+
Languages
English
Spanish
Timeline
Customer Service Representative
Omega Moulding
04.2025 - Current
Team Lead
Give and Go Bakery
01.2023 - 05.2023
Warehouse Associate
PhiGEM Parts
09.2020 - 05.2023
High school diploma -
Huntington High School