Rafael lozano
DALLAS
Summary
Customer-oriented with excellent interpersonal and communication skills focused on guest satisfaction. Recognized food and beverage expert. Recent license in preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
14
14
years of professional experience
Work History
Server
Beto & Son
08.2017 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Rug Tech
The Rug Company
01.2017 - 11.2017
- Maintained showroom in top shape by means of organization and cleanliness.
- Delivered and Picked up orders from UPS to showroom to clients home.
- Professionally Installed high end rugs at clients home.
Server Manager
Chino chinatown
09.2014 - 02.2017
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Controlled food costs and managed inventory
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily
Floor Associate
PetSmart
07.2014 - 11.2014
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Fielded questions and solved problems by informing customers of current promotions and store policies
- Assisted the back house warehouse associates stocking and pulling online orders.
Server
Double tree by hilton
06.2013 - 03.2014
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Server
Veracruz cafe
07.2010 - 06.2013
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Education
High school diploma -
L.g pinkston High
Dallas, TX06.2011
Associate of Applied Science - undefined
El Centro College
Dallas, TXSkills
- Sale expertise
- High-volume dining
- Guest relations management
- Hospitality service expertise
- Communication skills
Timeline
Server
Beto & Son
08.2017 - Current
Rug Tech
The Rug Company
01.2017 - 11.2017
Server Manager
Chino chinatown
09.2014 - 02.2017
Floor Associate
PetSmart
07.2014 - 11.2014
Server
Double tree by hilton
06.2013 - 03.2014
Server
Veracruz cafe
07.2010 - 06.2013
High school diploma -
L.g pinkston High
Associate of Applied Science - undefined
El Centro College
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