Maria Mazzei
Orlando,US
Summary
Motivated and engaging individual with a flexible approach. Possesses an upbeat and friendly demeanor, always anticipating customer needs to ensure enjoyable dining experiences. Commits to providing exceptional service and unmatched support, constantly exploring different solutions to effectively address customer needs. Demonstrates strong knowledge of service delivery and proven multitasking abilities, dedicated to maintaining professional relationships that increase profitability and drive business results. Brings top-notch skills in oral and written communication, active listening, and analytical problem-solving as a Customer Service Representative. Enhances customer experiences and builds loyalty through customized solutions by employing service-oriented behaviors and understanding customer desires.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Azteca D'Oro
2020.01 - Current
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Kept an eye on guests for signs of intoxication and immediately alerted management
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things
- Increased sales from X to X by upselling to customers
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Kept track of the event's finances, including initial deposits, payments due, and balances at the end
- Created orders, documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
Life Insurance Agent
Tolic
2023.03 - 2023.06
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Education
General Studies - Some college (No degree) -
Valencia College East Campus
Orlando, FLHigh School -
Tohopekaliga High School
Kissimmee, FL01.2021
Skills
- Customer service
- Sale expertise
- Communication skills
- Daily specials memorization
- Performance improvement
- Business Strategy
- Bill computation
- Guest relations management
- Item promotion
- Sales expertise
- Ordering procedures
- Team standards
- High-volume dining
- Hospitality service expertise
- Cash handling expert
- Point of sale knowledge
Accomplishments
- Consistently received a 100% rate of customer satisfaction.
- Acknowledged for extraordinary service by supervisors and clients.
- Selected to serve notable VIP guests for major private events.
- Recognized for outstanding customer service.
Certification
- Food Handler's Permit/License- County or city public health departments.
- Life and Healthcare Insurance license
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Life Insurance Agent
Tolic
2023.03 - 2023.06
Server
Azteca D'Oro
2020.01 - Current
General Studies - Some college (No degree) -
Valencia College East Campus
High School -
Tohopekaliga High School
- Food Handler's Permit/License- County or city public health departments.
- Life and Healthcare Insurance license
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