Rafael Medina
2026 Sweet Lilac Drive Houston,TX
Summary
Experienced professional with a background in office administration, sales leadership, retail management, culinary arts, and customer service. Versatile in roles such as office clerk, sales director, retail store leader, cook and sales specialist. Known for a strong work ethic, effective communication, and a history of achieving results. Seeking to contribute my diverse experience to support a collaborative organization.
Overview
44
44
years of professional experience
Work History
Sales Associate Specialist
Dillards Department Store
02.2024 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
Food Preparation Worker
Newrest Catering Services Unlimited
04.2023 - 12.2023
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Enhanced food presentation by skillfully arranging dishes and garnishing plates.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
Department Lead
Hobby Lobby
09.2017 - 03.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
Kitchen Lead
Panda Express
03.2017 - 07.2017
- Ensured timely completion of prep tasks, enabling smooth service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Sales Director
Earthwings Professional Realty
01.1990 - 12.2016
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
School Office Clerk
Holy Angel University
06.1980 - 01.1990
- Contributed to student enrollment growth by accurately processing registration documents and verifying information.
- Expedited document processing times through proficient use of various office equipment such as copiers, scanners, and fax machines.
- Maintained accurate attendance records for students, enabling prompt identification of trends or concerns regarding absenteeism.
- Facilitated collaboration among teachers through efficient coordination of meeting schedules and preparation of agendas.
Education
Bachelor of Science - Accounting
Holy Angel University
Philippines10.1983
Skills
- Customer Service
- Money Handling
- POS system operations
- Cash Register Operation
- Retail Store Operations
- Stock replenishment
- Product Demonstrations
- Sales expertise
- Team Supervision
- Attention to Detail
- Adaptability and Flexibility
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Organizational Skills
- Friendly and Helpful
Timeline
Sales Associate Specialist
Dillards Department Store
02.2024 - Current
Food Preparation Worker
Newrest Catering Services Unlimited
04.2023 - 12.2023
Department Lead
Hobby Lobby
09.2017 - 03.2023
Kitchen Lead
Panda Express
03.2017 - 07.2017
Sales Director
Earthwings Professional Realty
01.1990 - 12.2016
School Office Clerk
Holy Angel University
06.1980 - 01.1990
Bachelor of Science - Accounting
Holy Angel University
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