Rafael Peguero
Bronx,NY
Summary
Highly motivated and enthusiastic employee with over 6 years of experience in the supermarket industry and cell phone business. Always striving to achieve my goals and responsibilities at the highest level possible.
Overview
14
14
years of professional experience
Work History
Front Desk Concierge
The Blakely New York
06.2022 - 03.2025
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
TEAM leader and store manager
BOOSTMOBILE
01.2016 - 01.2021
- TEAM leader and store manager with responsibilities such as financial earnings, employee schedules and assuring inventory is up to date
- Providing friendly and reliable customer service
- Organized and prepared holiday events to improve foot traffic
KEYFOOD
01.2014 - 01.2017
- Maintained clean and orderly checkout areas and completed other general cleaning duties
- Monitored inventory and stocked merchandise in a organized manner
- Examine merchandise to identify items to be reordered or replenished
- Design and set up advertising signs and display of merchandise on shelves
Overnight shift leader
STOP AND SHOP
01.2011 - 01.2014
- Overnight shift leader with responsibilities such as receiving and stocking all merchandise, employee schedules and cleaning duties
- Stock shelves, racks an bins with new or transferred merchandise
- Maintained a clean and organized environment for all customers
Education
High School Diploma -
John F Kennedy High School
Skills
- Team player attitude
- Conflict resolution
- Transportation coordination
- Exceptional communication
- Strong multitasking
- Guest relations
- Guest reservation management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Concierge
The Blakely New York
06.2022 - 03.2025
TEAM leader and store manager
BOOSTMOBILE
01.2016 - 01.2021
KEYFOOD
01.2014 - 01.2017
Overnight shift leader
STOP AND SHOP
01.2011 - 01.2014
High School Diploma -
John F Kennedy High School
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